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About the Role

As Account Manager, you will be the primary day-to-day contact for assigned consumer packaged goods (FMCG) brand accounts. You will translate client needs into clear creative briefs, coordinate with designers, and ensure delivery meets brand standards, timelines, and objectives. You will manage multiple workstreams, build trusted relationships, and bring the organizational rigor and interpersonal confidence needed to keep complex projects on track.

Responsibilities

• Manage day-to-day client relationships for assigned consumer packaged goods (FMCG) brand accounts, acting as a reliable, responsive, and credible point of contact.
• Translate client briefs into clear, actionable creative direction for the in-house design team, ensuring alignment on objectives, scope, timelines, and deliverables.
• Coordinate daily with the design team to support smooth workflow, resolve blockers early, and ensure output meets brief requirements and brand guidelines.
• Track project status across multiple concurrent workstreams, proactively communicating risks and updates to the Senior Account Director and client stakeholders.
• Prepare and present project timelines, status updates, and contact reports with clarity and consistency.
• Develop and maintain project documentation including creative briefs, production schedules, and approval records.
• Support budget tracking and production spend reporting, raising purchase orders and assisting with invoice management alongside the production team.
• Identify opportunities to improve studio workflows and streamline ways of working between the client and creative teams.
• Contribute to a collaborative, inclusive studio culture where creative work is well-briefed, well-managed, and well-delivered.

Requirements

• Solid account management or client services experience in an agency or in-house studio environment.
• Background in CPG, beverage, or FMCG is a strong advantage.
• Confident, clear communicator with the interpersonal skills to build credibility with clients and creative teams alike.
• Exceptional organizational ability to manage competing priorities without things falling through the cracks.
• Proven experience working directly alongside creative or design teams, with an understanding of how to brief effectively and support the creative process.
• Comfortable managing high volumes of work in a fast-paced, deadline-driven environment.
• Proficiency with project management tools and workflow platforms.
• Working proficiency with Gen AI tools relevant to account management, using them to enhance communication, project tracking, and output quality.
• Experience building (or interest in building) personal AI workflows that improve day-to-day efficiency.
• Agentic approach to problem-solving: ability to break complex briefs and workstreams into clear, manageable steps.
• Ability to critically evaluate AI outputs and apply human judgement before sharing or acting on them.

Skills

• Gen AI
• Agentic Thinking
• Communication
• Interpersonal Skills
• Organization
• Project Management
• Workflow Platforms

Location

• Toronto, Canada

Work Type

• Full-time

Experience Level

• Mid-Senior

Salary/Compensations

• $80,750—$90,250 CAD

About the Company

• Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands.
• We partner with over 300 clients in 40+ countries.
• Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
• As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work.
• Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
• OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets.
• Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Equal Opportunity

• OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected.
• All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.