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About the Role

The Manager, Retail Development & Operations supports the evolution of global retail business for MAC & Bobbi Brown. This role focuses on advancing the commercial retail operating model, global distribution enablement, and omni-channel integration to create future-ready retail ecosystems. It contributes to building scalable commercial retail frameworks, project management processes, and execution tools aligned with commercial priorities and performance targets.

Responsibilities

Support development and execution of global retail architecture, store formats, and distribution typologies.
Contribute to the development of 360° retail business model frameworks, including KPI definitions, cost inputs, services integration, and space allocation.
Align retail format development with productivity benchmarks and capital guardrails.
Partner with Store Design, Visual Merchandising, Finance, and Region teams to establish commercial project management and format intake processes.
Enable integration of retail formats within each market’s broader commercial ecosystem plans.
Support development of global commercial distribution frameworks across DTC/Wholesale channels.
Serve as a project management lead for global retail project proposals.
Own communication flow, follow-ups, and tracking of project milestones.
Facilitate cross-functional meetings and maintain structured documentation.
Curate and organize project materials, briefs, and evaluation documents.
Maintain clear visibility of proposal status, risks, and dependencies.
Provide structured updates and summaries to support strategic decision-making.
Model optimal channel mix and market-level distribution priorities.
Conduct analysis supporting distribution rationalization scenarios.
Support door strategy modeling and channel penetration assessments.
Provide structured analytical inputs to support margin mix optimization.
Incorporate centralized data, reporting, and insights into retail model development.
Develop and refine global retail playbooks and execution toolkits.
Ensure structured rollouts of frameworks supporting DTC/Wholesale channels.
Align toolkits with VM choreography, in-store display standards, and commercial priorities.
Continuously enhance playbooks based on field feedback and commercial results.
Develop standardized frameworks aligned to global commercial calendar priorities for eventing, services, and key commercial activation programs.
Support the development of scalable retail enablement programs across commercial, branded products, and customer experience pillars.
Structure activation toolkits to support recruitment, conversion, and retention objectives.
Ensure eventing programs are scalable globally while enabling localized execution flexibility.
Collaborate with Artistry and Retail leadership to integrate commercial objectives into Artistry & Education programs.
Partner with Marketing and Regional teams to align activation timing, messaging, and retail execution.
Leverage corporate and enterprise operations partnerships to enable global program scale and cost targets.
Surface field insights and execution challenges for performance integration and retail implementation refinement.
Support retailer engagement initiatives aligned to activation priorities.

Requirements

7–10+ years in retail business development, operations, business planning, or structured PMO environments.
Experience in retail execution, commercial modeling, brand planning, or structured project management in a consumer-facing team or function.
Exception project management experience supporting cross-functional initiatives through disciplined organization, exception communication and structured processes.
Strong analytical skills with ability to interpret data and develop actionable frameworks, presentations and tools.
Understanding of DTC and multi-channel retail ecosystems.
Ability to manage multiple initiatives with disciplined follow-through.
Strong commercial and financial acumen.

Skills

Structured project management discipline
Execution-focused and analytical mindset
Strong commercial acumen
Collaborative and cross-functional orientation
Detail-oriented with strong organizational skills
Clear written and verbal communication

Location

Global

Work Type

Full-time

Experience Level

7-10+ years

Education Level

Undergraduate degree in Business Administration or related field
MBA preferred

Salary/Compensations

$85,000.00 - $139,600.00
Eligible for participation in a highly competitive bonus program
Eligible for participation in the share incentive plan

Benefits

Health insurance coverage (medical, dental, and vision insurance)
Wellness and family support programs
Life and disability insurance
Retirement savings plans
Paid leave programs
Education-related programs
Paid holidays and vacation time

About the Company

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products.
It is a steward of luxury and prestige brands globally.
The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Equal Opportunity

It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices.
Michigan Applicants: Persons with disabilities needing accommodations for employment must notify the company in writing of the need for an accommodation within 182 days after the date the person with a disability knew or reasonably should have known that an accommodation was needed.
Philadelphia Applicants: Philadelphia's Fair Chance Hiring Law
Rhode Island Applicants: The company is subject to chapters 29-38 of title 28 of the general laws of Rhode Island and is therefore covered by the state's workers' compensation law.