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About the Role
Working lead responsible for all Patient Service Representative (PSR) duties while also overseeing a team of PSRs. This role is responsible for identifying and establishing best practices to increase efficiency and overall patient satisfaction. The role will also involve leading a team, including hiring, performance management, and learning and development.
Responsibilities
- Perform all duties listed on the Patient Service Representative Job Description.
- Manage team of direct reports.
- Work with HR and leadership to interview, select, train, evaluate, and provide performance feedback.
- Collaborate with other leads to develop training opportunities; deliver training.
- Review direct report activities to ensure efficient patient flow and satisfaction.
- Regularly audit patient charts to evaluate and determine the level of care provided meets compliance requirements.
- Relays all pertinent information to staff and assures that communications are effectively transmitted and received; interprets and explains practice policies, procedures, objectives, operations, and service organizations.
- Handles other tasks as needed.
Requirements
- 4+ years medical office experience.
- Patient registration experience desired.
- Experience leading a team and/or processes.
- EMR experience required.
- MEDENT preferred.
- Position requires manual and finger dexterity and hand-eye coordination.
- Involves standing, sitting, and walking.
- Team member will occasionally be asked to lift and carry items weighing up to 20 pounds.
- Normal visual acuity and hearing are required.
Location
- Amherst, NY
Work Type
- Full Time
Experience Level
- 4+ years medical office experience
- Experience leading a team and/or processes
Education Level
- Associate's degree preferred
- High school diploma or GED required
Salary/Compensations
- $21.78 - $39.20 Hourly