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About the Role

Forward-Deployed Engineers are the technical owners of every Alex deployment. They make Alex work inside customer systems and processes, owning the end-to-end engineering lifecycle from design and build to integration, production deployment, and ongoing support.

Responsibilities

• Design and build customer-specific workflows within the Alex platform.
• Develop and maintain integrations with applicant tracking systems and other third-party platforms.
• Manage the technical aspects of customer onboarding, including system configuration and testing.
• Own production deployments and provide technical support, diagnosing and resolving issues.
• Build monitoring tools to proactively identify and address potential problems.
• Act as the technical liaison between customers and the product engineering team, providing feedback for product improvements.

Requirements

• Demonstrated ability to read and write code, and ship production changes.
• Proficiency in working with third-party systems and navigating incomplete documentation.
• Strong debugging skills and a proactive approach to evidence gathering.
• Experience with direct customer interaction, including conducting working sessions and communicating clearly.
• Excellent written communication skills for clear explanations and documentation.

Skills

• Software Engineering
• API Integration
• System Configuration
• Technical Support
• Debugging
• Customer Communication
• Technical Writing

Location

• Remote

Work Type

• Full-time

Experience Level

• Mid-level
• Senior

About the Company

• Alex is an AI recruiter that screens and interviews candidates via voice, integrating with existing recruitment systems like applicant tracking systems.
• Enterprises and staffing firms utilize Alex to scale their interview processes.