Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Willkie Farr & Gallagher LLP is seeking an experienced Manager, Desktop & Applications Engineering to lead the strategy, delivery, and continuous improvement of the firm's desktop environment and enterprise application portfolio, with a focus on Microsoft 365 and legal technology. This hands-on leadership role requires deep technical expertise and a commitment to user experience excellence in a fast-paced legal environment.

Responsibilities

Directly lead, mentor, and develop a high-performing team of desktop engineers and application analysts.
Foster a collaborative team culture oriented around continuous improvement, knowledge sharing, and cross-training.
Partner with the Senior Manager of Advanced Endpoint Engineering to shape and execute the End User Computing (EUC) roadmap.
Drive the firm's modern desktop experience strategy, leveraging Microsoft 365 and cloud-based capabilities.
Oversee the configuration, optimization, and governance of the Microsoft 365 suite.
Champion a cloud-first, modern management approach to endpoint management.
Serve as the firm's subject matter authority on legal desktop applications.
Manage the full application lifecycle for legal and business applications.
Ensure that application updates and releases are rigorously tested, clearly communicated, and deployed with minimal disruption.
Own Level 3 escalation management for desktop and application issues, driving root cause analysis and permanent resolution.
Identify, research, and resolve complex application and platform issues.
Proactively monitor application and system performance using enterprise tools.
Analyze, design, and implement enterprise application solutions, deploying software with user personalization.
Integrate and support end-user applications by profiling, configuring, customizing, and troubleshooting.
Configure operating system and system-level settings, and manage policies via Group Policy, Intune, and related tooling.
Maintain clear, thorough, and current technical documentation for all supported applications, configurations, and standard operating procedures.

Requirements

7 to 10 years of progressive experience in desktop engineering, application integration, or systems engineering.
Strong preference for experience in a large law firm or professional services environment.
Prior experience directly managing or leading a team of engineers or analysts is required.
Expertise in Windows OS customization, registry management, Group Policy, and Microsoft Intune policy configuration.
Strong experience using enterprise troubleshooting and performance monitoring tools.
Hands-on experience with Windows Server, Active Directory, DNS, DHCP, and Intune policy management.
In-depth knowledge of legal applications is essential.
Strong knowledge of Microsoft 365 and Office 365 cloud-based capabilities.
Demonstrated experience in Office add-ins, toolbar customization, and application integration.
Proficiency in configuring and optimizing collaboration platforms across physical and virtual desktop environments.
Familiarity with virtualization and cloud platforms is highly valued.
Advanced PowerShell and SQL skills for automation, Windows customization, and performance optimization are expected.
Hands-on experience with profile management and personalization tools is preferred.
Exceptional communicator who can translate complex technical matters for non-technical stakeholders.
Proactive problem-solver who anticipates issues before they impact end users.
Leader who holds themselves and their team to the highest standards of service excellence.
Strong documentation skills and a commitment to creating and maintaining clear, thorough technical records are essential.

Skills

Microsoft 365
iManage
Litera
BigHand
Microsoft Intune
OneDrive
Teams
SharePoint Online
Microsoft Edge
iManage Work 10
Litera Desktop suite
Litera Compare
Litera Innova
Litera Contract Companion
BigHand digital dictation and workflow tools
IntApp Time
Adobe Acrobat DC
Windows OS customization
Registry management
Group Policy
Windows Server
Active Directory
DNS
DHCP
Intune policy management
Windows Performance Analyzer
ControlUp
Perfmon
Wireshark
Zoom
Microsoft Teams
Cisco WebEx
Jabber
Microsoft Hyper-V
VMware ESXi
Azure Virtual Desktop (AVD)
Citrix (CVAD/DaaS)
PowerShell
SQL
FSLogix
Ivanti AppSense

Location

New York, NY

Work Type

Hybrid

Experience Level

Manager
Senior

Education Level

Bachelor's degree in Computer Science, Information Systems, or a related technical discipline is preferred.

Salary/Compensations

USD $200,000.00 - USD $250,000.00 /Yr.

Benefits

Highly competitive compensation package
Exceptional benefits
Comprehensive suite of benefit programs

About the Company

Willkie Farr & Gallagher LLP is an elite international law firm with approximately 1,300 lawyers located in 16 offices in six countries.
At Willkie, we believe great people are the key to our success.
We are offering a highly competitive compensation package with exceptional benefits.
If you are looking to work in a friendly, collaborative environment that affords unique opportunities to expand your professional development, this role is for you.

Equal Opportunity

Willkie Farr & Gallagher is an Equal Opportunity employer.
We do not discriminate based upon actual or perceived: race (including hair texture, protective hairstyles and other traits associated with race), color, age, religious creed, citizenship, citizenship status and alienage, nationality, national origin or ancestry, ethnicity or creed, disability, genetic information or medical condition, reproductive health decision making, pregnancy or maternity, paternity, marital or civil partnership status, caregiver status, gender (including gender identity, expression, nonconformity, gender reassignment or status as a transgender individual), sex, sexual orientation or preference, veteran or military status, height, weight, any other characteristic protected by law or any combination thereof.
We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
Pursuant to the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO) and the San Francisco Fair Chance Ordinance, we will consider qualified applicant with arrest and conviction records.