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About the Role

The Technical Lead will lead a high-performing team of engineers and analysts to build automation solutions, covering all aspects of the software development lifecycle. Success is measured by the team’s ability to generate positive results for Canada Life’s business and client objectives. The role involves building partnerships with onshore teams to build, optimize, evolve and stabilize applications. The ideal candidate will have strong technical expertise in modern automation technologies, leadership and mentoring skills, strategic planning capabilities, and effective communication and stakeholder management. The Technical Lead will exhibit strong problem-solving skills, adaptability, and critical thinking. Keeping current on industry trends and regulatory compliance within the financial services sector is crucial. The role requires proficiency in process modeling, workflow design and automation solutions.

Responsibilities

Work with business analysts and stakeholders to understand requirements and translate them to deliver solution designs and automation solutions on Appian platform.
Consult with architects, technical directors, and product owners on the best strategy and options to meet client and business objectives, driving innovation and optimization.
Accountable for ensuring all solution designs adhere to approved enterprise architecture standards, integration patterns, security controls, and non-functional requirements.
Create and maintain Appian IDP, Workflow and RPA applications and integrations.
Develop and implement process models, data types, and user interfaces.
Implement, maintain, and enhance applications in a reusable and sustainable way, ensuring high-quality code and performance.
Own end-to-end traceability across upstream and downstream systems to prevent unintended impact during releases.
Perform impact assessments for all changes affecting APIs, ETL processes, batch jobs, middleware, and external vendor integrations.
Perform testing and debugging of applications to ensure functionality.
Review and sign off on architecture changes, interface modifications, and production-impacting deployments.
Ensure environment parity across Development, FIT, UAT, and Production.
Review release readiness and verify rollback, recovery, and business continuity plans before production deployment.
Implement deployment guardrails, validation checklists, and post-deployment verification processes.
Provide technical support and troubleshooting for Appian applications.
Handle application support responsibilities, including break/fix, upgrades, patches, support optimization, continuous improvement, maintaining third-party operated application relationships, and providing second-level support.
Lead root cause analysis (RCA) for Sev1 and Sev2 incidents and ensure permanent corrective actions are implemented.
Stay current on industry technology direction and best practices, integrating new trends and technologies into the development process such as Gen AI skills.
Build and maintain relationships across multiple groups in the organization to influence technology directions and promote effective collaboration.
Ensure leaders and team members work together to drive performance, delivering high expectations within the values of the organization.
Mentor and grow developers, fostering a high-performance culture and advocating for necessary cultural changes within the business unit.
Identify opportunities for processes, training, and systems to retain and transition knowledge, enhancing individual and team effectiveness.
Collaborate with stakeholders, including product managers and business leaders, to define project goals, scope, and priorities.
Develop project plans, allocate resources, and monitor progress to ensure on-time and on-budget delivery of software projects.
Foster a culture of continuous improvement, innovation, and knowledge sharing within the team.

Requirements

Proficiency in delivering business process automation solutions on low code platforms such Appian.
Graduate/Post-Graduate degree in computer science, or equivalent experience.
A minimum of 6 to 9 years of industry-related experience supporting technology platforms and delivering projects/products to enable business capabilities.
Excellent leadership skills with the ability to inspire and mentor developers, fostering a high-performance culture.
Ability to deal with ambiguity and flexibility of approach, adapting to changing requirements and environments.
Strong relationship-building and influencing skills to manage stakeholders and ensure alignment with business objectives.
Experience as a change leader, driving a high-performance culture and advocating for necessary cultural changes within the business unit.
Excellent written and verbal communication skills to prepare communications and interact effectively with all levels, both technical and non-technical, within the organization.
Demonstrated experience in challenging the status quo and identifying areas of operational improvement (people, process, technology).
Ability to be "hands-on" with support while also having a strategic/business mindset.
Experience working with Agile/DevOps methodology.
Preference for and experience working in a complex, rapidly evolving environment with high expectations for excellence and achievement.
Strong problem-solving skills with the ability to develop effective technical solutions under various constraints.
Keeping current on industry technology direction and best practices, with a deep understanding of the financial services industry and regulatory compliance.

Skills

Appian platform
Modern automation technologies
Leadership
Mentoring
Strategic planning
Communication
Stakeholder management
Problem-solving
Adaptability
Critical thinking
Process modeling
Workflow design
Automation solutions
Gen AI skills
Agile/DevOps methodology

Location

Hybrid

Work Type

Permanent
Full Time

Experience Level

6-9 years

Education Level

Graduate/Post-Graduate degree in computer science, or equivalent experience

Salary/Compensations

$110,000 - $130,000

Benefits

Career Development opportunities
Access to industry-leading learning programs
Up to $2,000 annually towards education reimbursement
Flexible health and dental benefits
$5,000 mental health benefit
In addition to regular vacation and personal days
Volunteer day
Company-matching pension plan
Share ownership program
Additional investment options
Employee recognition programs
Service milestone celebrations
Employee discounts
Workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events

About the Company

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians.
Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, do the right thing, and deliver – for our customers, communities and each other.
Learn more about Canada Life.

Equal Opportunity

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.