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About the Role

Foresters IT Desk-side Technicians provide hands-on and remote IT support, troubleshooting technical issues, supporting device deployments, and managing incidents and service requests to ensure employees can work effectively. The role collaborates with other IT teams on projects and technology initiatives, including AI tools like Microsoft Copilot.

Responsibilities

• Provide in-person and remote support for technical application resolution, end user computing, peripherals, and software.
• Image, install, diagnose, maintain, and upgrade all PC equipment.
• Analyze complex hardware and application issues to identify trends and implement preventative solutions.
• Provide end-user support and AI guidance for Microsoft Copilot, including troubleshooting and training.
• Create reports and present data metrics for ticket management, workflow, asset management, and cost control.
• Contribute to project implementation and upgrade initiatives, collaborating with cross-functional teams.
• Develop Quality Assurance Processes for application testing, end-user computer deployments, and training.
• Participate in disaster recovery planning and restoration exercises.
• Provide potential after-hours support and light travel.

Requirements

• 2-5 years of experience with end-user device support within a corporate environment.
• Superior problem-solving and communication skills.
• Customer service orientation and capability to manage customer expectations.
• General understanding of the Insurance, Financial, and Fraternal industries.
• Demonstrable experience working in a client-facing position.
• Ability to work individually and as a team, managing time effectively.
• Strong experience in the Microsoft product suite including Windows and Microsoft365.
• Remote support/tools knowledge.
• General understanding and experience with AI software, particularly Microsoft Copilot.
• Experience with Exchange/Active Directory/File Share management/Azure Portal/Intune.
• Thorough (Expert) knowledge and support experience with Microsoft infrastructure and Windows Operating Systems, remote access, email, printers, PC Imaging, and network technologies.

Skills

• Microsoft product suite
• Windows
• Microsoft365
• Remote support tools
• AI software
• Microsoft Copilot
• Exchange
• Active Directory
• File Share management
• Azure Portal
• Intune
• Microsoft infrastructure
• Windows Operating Systems
• Remote access
• Email
• Printers
• PC Imaging
• Network technologies

Location

• Hybrid

Work Type

• Hybrid

Experience Level

• 2-5 years

Education Level

• Postsecondary diploma or bachelor's degree in Computer Science, Information Technology, Computer Systems Technology, or a related technical field
• ITIL V3 Foundation Level Certified an asset
• Microsoft 365 Certified Fundamentals (MS-900) an asset
• Microsoft Certified: Azure Fundamentals (AZ-900) an asset

Salary/Compensations

• $47,300.00 - $69,300.00

Benefits

• Discretionary variable incentive plan

About the Company

• Foresters Financial is committed to sustaining an equal opportunity environment for all job applicants.
• Foresters Financial embraces Inclusion, Diversity and Equity (IDE) as a core strategic objective.
• Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities.

Equal Opportunity

• Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants.
• We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.
• Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email accommodations@foresters.com in advance of your appointment.