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About the Role

The Field Service Engineer performs basic to routine customer support activities, including installation, modification, repair, and preventive maintenance of Azenta's equipment and systems at customer sites to ensure proper working order. This role operates under supervision, following established policies and procedures to meet quality standards, and requires discretion and independent judgment to resolve customer issues.

Responsibilities

Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of equipment and systems, adhering to company policies, procedures, and supervisor's direction.
Interface with customers to ensure contract Service Level Agreements (SLAs) and customer satisfaction levels are maintained.
Maintain a safe and clean working environment by conforming to company and customer work protocols and policies.
Attain Equipment Service and Operation Certification on defined equipment and systems.
Submit reports, such as Service and Status Reports, on all support activities as defined and required.
Productively react to changing priorities, such as tool or line downtime and escalations, and support organizational and administrative duties.
Act as a Point of Contact (PoC) for both customer and internal Azenta Management.
Provide weekly system performance summaries, including system events, issue pareto analysis, and root cause/corrective actions.
Fulfill additional KPI measurement requests throughout the contract period.
Assist with sample migration, including initial transfer from old to new formats and loading into customer stores.

Requirements

Associate of Science (AS) degree, technical certificate, or equivalent is required.
A minimum of 5 years of related work experience or military technical training is required.
Strong Electrical & Mechanical background.
Excellent communication skills with the ability to read, write, and speak English clearly and interface effectively with customers and peers.
Excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage, with the ability to handle problems independently and implement corrective action.
Commitment to resolve problems and make independent decisions based on the priority of the problem in relation to business needs.
Valid driver’s license, good driving record, and reliable transportation.
Ability to obtain a valid passport for the term of employment.
Qualified to meet the requirements of background screening by a third-party agency.
Proficient with PC, Windows, and DOS-based Operating Systems.
Oracle experience is highly beneficial.
Ability to use company standard software to generate reports, presentations, and document daily activities.
Must be able to lift up to 50 pounds, climb ladders, scaffoldings, and use Personal Protective Equipment.

Skills

Systematic troubleshooting
PC proficiency
Windows Operating Systems
DOS Operating Systems
Report generation
Presentation creation
Documentation

Location

San Diego
Bay Area
U.S. West Coast

Work Type

On-call
Holidays
Weekends
International travel

Experience Level

Minimum of 5 years related work experience or military technical training

Education Level

Associate of Science (AS) degree
Technical certificate

Salary/Compensations

$39.50 - $49.50 per hour

About the Company

Azenta Inc. is a global leader driving innovation in life sciences.
The company fosters a customer-focused culture that encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
Core values include Customer Focus, Achievement, Accountability, Teamwork, Employee Value, and Integrity.
Azenta Life Sciences manages millions of samples worldwide and accelerates breakthroughs to market.

Equal Opportunity

M/F/Disabled/VET
Azenta is an Equal Opportunity Employer.
This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.