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About the Role

As part of the Global Payments Network Product team, you will partner in the transformation of how millions of customers engage with their money. You will be responsible for improving the consistency, scalability, and adoption of payment experiences across our platforms. This includes working with teams across the organization to evaluate current customer journeys, identify areas for improvement, and implement solutions that support business goals and meet customer needs. You may work across product areas such as Authorizations, Settlement, Disputes, Digital, Backoffice, Pricing, Risk and Go-to-Market, using data, technology, and collaboration to deliver reliable, efficient, and user-friendly payment products.

Responsibilities

Improving the consistency, scalability, and adoption of payment experiences across platforms.
Evaluating current customer journeys, identifying areas for improvement, and implementing solutions.
Working across product areas such as Authorizations, Settlement, Disputes, Digital, Backoffice, Pricing, Risk and Go-to-Market.
Spearheading the transformation of E2E testing governance across the Global Payments Network.
Championing a cross-functional quality framework anchored in establishing robust governance around testing.
Driving an integrated environment strategy with tech partners.
Defining data usage and transmission needs to ensure Global Payment Network user journeys are well managed.
Partnering with leadership from Product, Tech and Operations to drive quality through proactive governance and product strategy and delivery.
Institutionalizing repeatable, highly-scalable quality processes and products that ensure organizational compliance and superior deliverable integrity.

Requirements

Bachelor's degree in any field.
At least 5 years of Product Management experience.
Experience translating business strategy and analysis into consumer facing digital products.

Skills

Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions.
Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence.
Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value.
Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks.
Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment.

Location

Chicago, IL
McLean, VA
New York, NY
Richmond, VA
Riverwoods, IL

Work Type

Full-time

Experience Level

Director

Education Level

Bachelor's degree

Salary/Compensations

Chicago, IL: $209,500 - $239,100
McLean, VA: $230,400 - $263,000
New York, NY: $251,400 - $286,900
Richmond, VA: $209,500 - $239,100
Riverwoods, IL: $209,500 - $239,100

Benefits

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

About the Company

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Capital One promotes a drug-free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.