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About the Role

The Command Center Operator plays an essential role in overseeing the day-to-day security of Oracle Ballpark. Serving as an extension of the San Francisco Giants’ Security team, the Command Center Operator will monitor and operate the security cameras and associated equipment in the Command Center. This role will ensure that incidents are immediately reported to the appropriate party or relevant agency and will proactively identify issues. The ideal candidate will have strong attention to detail and is able to handle sensitive, and sometimes confidential, information. The schedule for this position is 12am-8am Thursday - Monday with Tuesdays and Wednesdays off.

Responsibilities

Monitor and operate the security cameras and associated equipment in the Command Center.
Control length of breaks, report absences, call-offs and tardiness, deploy guards, request cleanup, repair, response to events.
Report incidents to the appropriate party, agency and Security Management Team.
Document and maintain records of incidents using the incident reporting software.
Review daily all logs and incident reports, and pass on to the Security Supervisor any unusual occurrences, disciplinary issues, call offs, or missing documentation.
Follow up as directed by Security Management and brief the on-coming shift.
Assist in researching past incidents by helping compile requested footage.
Conduct regular inspections of the ballpark.
Write reports; report malfunctions, misconduct or operational and safety issues.
Log all activity, movement, and repairs in appropriate log ensuring all incidents are accurately documented.
Assist with the development and implementation of public safety plans for day to day operations and special events.
Follow and adhere to policies and procedures needed to maintain security within and around the ballpark.
Monitor entry and access points for the venue.
Ensure all guests and employees have appropriate access to be in each specific area.
Assure property is secure and that no damage occurs due to visitor negligence or vandalism.
Dispatch security personnel to emergency and non-emergency calls for service.
Process and record emergency and routine calls.
Answer incoming phone calls, operate a computer dispatch system, and monitor alarm systems.
Visually monitor extensive CCTV system.
Exercise a high degree of judgement while evaluating emergency and non-emergency situations and make split and impactful decisions.
Charge all in-coming equipment (i.e. radios, scanners, wands). Inspect equipment upon return.
Communicate with security/police agencies to coordinate emergency, non-emergency, information in real-time.
Operate a two-way radio base station system and telephone equipment.
Use proper security terminology to disseminate/receive information.
Practice and adhere to Oracle ballpark practices to all clientele.
Knowledge of CCTV systems established protocol/operations of all equipment including tracking maintenance needs of cameras and servers.
Learn camera locations and positions and understand the difference of PTZs vs Fixed.
Monitor suspect(s) movement for in-progress investigations and all recent activity.
Work with and learn new computer systems, especially systems that involve access and visitor management and video management systems.

Requirements

Minimum high school diploma or equivalent required.
Current or prior military experience, or college education in the security field desirable.
Minimum of 2 years of professional-level work experience required.
Prior experience in the security industry, law enforcement, military and/or customer service highly desired.
Must possess a valid California Bureau of Security and Investigative Services (BSIS) Guard License.
Ability to communicate in a detailed, yet concise, manner.
High commitment to customer service, able to professionally interact with all levels of individuals in a courteous manner.
Strong attention to detail and the ability to stay ahead of recurring tasks.
Ability to engage employees in a fair and direct manner.
You are an authentic, inspiring, and positive team member.
You have a bias towards action and have an inner drive and commitment to excel in the pursuit of security objectives.
You dare to take on ambitious goals, align on mutual accountability across teams, and make things happen.

Skills

Security camera monitoring
Incident reporting
Record keeping
CCTV systems
Two-way radio operation
Telephone equipment operation
Computer dispatch system operation
Alarm system monitoring
Access control systems
Visitor management systems
Video management systems

Location

Oracle Park

Work Type

Full-time

Experience Level

2 years professional-level work experience

Education Level

High school diploma or equivalent

Salary/Compensations

$36.19/hour

Benefits

Indemnity healthcare (medical, dental, prescription coverage) after 60 days
EAP
Commuter benefits

About the Company

One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field.
The organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters.
Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events.
Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.
We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience.
We only win when our employees succeed and we're dedicated to helping you develop your strengths.
We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.

Equal Opportunity

At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home.
We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals.
We seek to hire, develop and retain talented people from all backgrounds.
We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.
Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply.
If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.
At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought.
We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
In addition, we will provide reasonable accommodations for qualified individuals with disabilities.
If you have a disability or special need, we would like to know how we can better accommodate you.