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About the Role

This position is primarily focused on proactive outbound customer outreach and appointment generation. You will contact existing customers and targeted prospects to identify opportunities to purchase or lease a newer vehicle.

Responsibilities

• Make outbound calls to existing dealership customers and targeted prospect lists
• Contact customers with upcoming or ending leases to discuss their options for getting into a newer vehicle
• Reach out to customers with high-interest-rate loans to identify potential opportunities to upgrade or replace their current vehicle
• Re-engage previous customers and past sales opportunities
• Work targeted outbound call lists to generate new sales opportunities
• Identify customers who may be in a position to trade, upgrade, purchase, or lease another vehicle
• Build rapport with customers and create a positive dealership experience
• Schedule qualified appointments for the sales team
• Follow up consistently with customers who express interest
• Accurately document calls, conversations, follow-up activity, and appointments in the CRM
• Meet established outbound call, contact, and appointment goals
• Work closely with the BDC Manager and Sales Team to ensure a smooth handoff of appointments
• Provide BDC coverage on a rotating Saturday schedule, including responding to inbound internet leads and customer inquiries

Requirements

• Strong communication and phone skills
• Comfortable making a high volume of outbound calls
• Friendly, confident, and persistent personality
• Ability to quickly build rapport with customers
• Self-motivated and able to work independently
• Strong follow-up and organizational skills
• Comfortable asking for the appointment and moving conversations toward a next step
• Basic computer skills and the ability to learn CRM systems
• Previous automotive, BDC, call center, sales, or customer service experience is a plus, but not required

Skills

• Communication
• Phone skills
• Outbound calling
• Customer rapport building
• Self-motivation
• Independent work
• Follow-up
• Organization
• Appointment setting
• CRM systems
• Computer skills

Location

• Rapp GMC

Work Type

• Part-Time
• Afternoon hours
• Evening hours
• Rotating Saturday coverage

Salary/Compensations

• $16/hr
• Weekly, Monthly Commission $25/Shown Appointment
• $10/Sold Appointment

About the Company

• It's fun to work in a company where people truly BELIEVE in what they're doing!
• We're committed to bringing passion and customer focus to the business.