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About the Role

The Senior Director on the Cybersecurity & Data Privacy Communications team will lead the development and management of crisis communications response strategies for companies facing active cybersecurity attacks or threats. This role also involves leading cybersecurity communications preparedness projects and specialized offerings, acting as a primary client counselor, and managing multi-stakeholder communications during cybersecurity incidents.

Responsibilities

Develop strategic proposals and communications plans for clients and new business prospects
Serve as a primary client contact, providing strategic counsel directly to clients
Project manage multiple workstreams, client/legal approval processes, and document development to ensure deadlines are met
Manage teams and processes for tracking and triaging client stakeholder inquiries during live incidents
Work with peers across borders on incidents requiring a 24x7 follow-the-sun approach
Anticipate client needs and concerns and proactively address them
Work with other senior leaders to make staffing decisions on various accounts
Drive new business pursuits, including thought leadership development, prospect identification, and networking
Support team training and professional development, serving as a performance manager to junior staff
Manage profitability and utilization on multiple projects and accounts
Understand and adhere to FTI’s values, Code of Ethics, and the Strategic Communications Rules of Practice

Requirements

Bachelor's degree
8+ years of crisis/issues management and/or cybersecurity experience in relevant roles serving clients and developing new business
Prior client service, consulting, or agency experience
Ability to advise and secure confidence of senior communications and C-level client contacts, outside legal counsel, and other advisors
Proven project management track record and comfort managing and working with staff at all levels
Proficient in creating project plans, rollouts, and roadmaps, and using various AI and project management tools
Ability to work under pressing deadlines and maintain composure during high-stakes situations
Track record of managing communications with multiple stakeholders during crisis events
Travel required to clients and FTI office(s)
Must be currently authorized to work in the United States on a full-time basis; employer will not sponsor work visas

Skills

Crisis communications
Cybersecurity communications
Data privacy communications
Project management
Client counseling
Stakeholder management
New business development
Thought leadership
Networking
Team management
Financial management (profitability, utilization)
AI and project management tools
Written and verbal presentation skills

Location

United States

Work Type

Full-time
Hybrid

Experience Level

Senior Director
8+ years

Education Level

Bachelor's degree

Salary/Compensations

$134,000 - $245,000

Benefits

Professional development programs
On-the-job learning
Self-guided professional development courses and certifications
Dedicated coach for mentorship and guidance
Tailored programs for critical professional milestones

About the Company

FTI Consulting is a leading global expert firm for organizations facing crisis and transformation.
The Cybersecurity and Data Privacy Communications team is a specialized crisis communications group recognized as the 2025 Cybersecurity PR Agency of the Year.
The team has extensive experience advising hundreds of organizations across various sectors on cybersecurity and data privacy matters.
FTI Consulting fosters a collaborative and entrepreneurial culture that embraces diversity, recognition, and professional development.

Equal Opportunity

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.