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About the Role

This position plays a key role within our hotels. The Housekeeping Supervisor will help lead our housekeeping team and reports into the Housekeeping Manager. Our housekeeping team provides exceptional service and maintains the highest cleanliness standards throughout our guest rooms and public spaces. We provide exceptional guest stays in our meticulously restored guest rooms.

Responsibilities

• Create exceptional standards of hospitality that guests will always remember.
• Lead a housekeeping team that are at the heart of creating an exceptional guest service and take care of guests from the moment they arrive.
• Ensure all housekeeping is carried out in accordance health and safety policies.
• Audit and provide monitoring for your team as well as support all training for their shifts.
• Coordinate activities of housekeeping team members engaged in cleaning within a very busy environment.
• Assist in ensuring a safe working environment throughout the facility for all employees and guests.
• Assist in monitoring employee productivity and provides suggestions for increased service or productivity.
• Perform daily inspection of rooms, common areas and general areas.
• Work with customers to ensure satisfaction in such areas as quality, service, and issue resolution.
• Comply with all Archive standards, policies and procedures at all times.
• Other tasks and responsibilities as assigned by management.

Requirements

• Previous supervisory experience.
• Proven ability to provide quality audits and training.
• Passion about hospitality and cleanliness.
• Strong communication, both verbal and written.
• Flexibility and willingness to meet the demands of a 24-hour operation.
• Flexible and long hours sometimes required.
• Ability to stand/walk during entire shift.
• Able to lift up to 25lbs.

Work Type

• full-time

Experience Level

• Supervisory

Education Level

• Post-secondary diploma or degree (nice to have)

Salary/Compensations

• Competitive salary, incentive & benefits.

Benefits

• Competitive salary, incentive & benefits.

About the Company

• The Broadview Hotel is an iconic gateway to the city’s most captivating neighbourhood. It is a historic east-end neighbourhood landmark with a wonderfully colourful past. Originally built in 1891, it has now been meticulously restored and reimagined as a 58-room boutique hotel and charismatic gathering spot.
• Since 1889, Gladstone Hotel has been a pillar of the West Queen West community offering a space that promotes creativity and collaboration while fostering inclusivity. Over the past several years, the Gladstone Hotel has evolved in many ways but has continued to be recognized and valued as a very social and interactive gathering place, most recently being featured in Michelins’ Toronto Hotel Guide.
• Archive's newest addition to our hotel collection is The Postmark Hotel. Dating back to 1914, the Postmark has always been a place for connection. Once a historical post office and community hub on Newmarket’s charming Main Street and now the highly anticipated Postmark Hotel, we operate with an emphasis on community, art, and gathering. Our thoughtfully designed space has room for you to meet, dine and drink, as well as space to host your most important get-togethers, from group dinners to business meetings and retreats.

Equal Opportunity

• Our team fosters a culture of inclusion and belonging for both team members and guests. We celebrate diversity, collaboration and uniqueness.