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About the Role

The Lead, Customer Master Data & Analytics supports the Order-to-Cash (OTC) Global Process Lead by ensuring strong governance, data quality, and operational excellence for Customer Master Data across SAP S/4HANA and integrated systems. This role provides people leadership and partners cross-functionally to deliver accurate, compliant, and timely customer data, driving continuous improvement, analytics, and process innovation.

Responsibilities

Lead the Customer Master Data vision, roadmap, and governance framework.
Serve as the senior point of contact for Customer Master Data across multiple departments.
Define and enforce global customer data standards, stewardship practices, and data quality controls.
Drive continuous improvement initiatives across Customer Master Data processes.
Oversee Customer MDM/DSP operating models.
Lead and manage DSP workflows.
Support end-to-end project delivery, including SAP enhancements, integrations, and data remediation.
Lead medium-to-large scale initiatives using Smartsheet project management methodology.
Maintain and update Customer Master Data SOPs and country variants.
Deliver executive-level reporting and analytics on data quality, KPIs, and process performance.
Drive AI-enabled automation initiatives.
Ensure compliance with regulatory, audit, privacy, and SOX requirements.
Lead and manage a team of 3–5 analysts supporting customer onboarding.
Directly manage, coach, and develop team members.

Requirements

Minimum 5+ years of progressive experience in Master Data Management, Data Governance, or Data & Analytics.
Solid understanding of end-to-end Order-to-Cash (OTC) processes.
Demonstrated ability to influence, drive change, and operate independently within a matrixed, global organization.
Proven experience leading process improvement and data quality initiatives.
Strong project management capabilities, including experience managing medium-to-large initiatives using Smartsheet or similar tools.
Advanced analytical and problem-solving skills.
High proficiency in Excel.
Hands-on experience with SQL Server, Power BI, Oracle, and data modeling concepts.
Excellent verbal and written communication skills.
Ability to manage multiple priorities and deliver results under tight timelines.
Demonstrated people leadership capabilities.

Skills

Master Data Management
Data Governance
Data & Analytics
Order-to-Cash (OTC)
Smartsheet
Excel
SQL Server
Power BI
Oracle
Data Modeling
AI-enabled automation

Location

Work Type

Full-time

Experience Level

5+ years

Education Level

Bachelor’s degree in Business, Supply Chain, Information Systems, Data Analytics, or Finance.

Salary/Compensations

USD 96500 - USD 183500 - yearly

Benefits

Paid time off (vacation, holidays, sick)
Medical/dental/vision insurance
401(k)
Short-term incentive programs

About the Company

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow.
We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio.

Equal Opportunity

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Equal Opportunity Employer/Veterans/Disabled.