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About the Role

As a Teller, you will be the frontline representative of the Credit Union, ensuring members receive accurate and friendly service for their financial transactions and banking needs. In this role, you will build strong member relationships, promote relevant products and services, and collaborate effectively with the team to help achieve the Credit Union’s goals. By maintaining careful attention to detail and adhering to all compliance standards, you will contribute to the Credit Union’s overall success and uphold its trusted reputation.

Responsibilities

Welcome members and process financial transactions, including deposits, withdrawals, transfers, and loan payments.
Ensure accuracy in all transactions and maintain proper cash and teller drawer management.
Engage members to identify opportunities and educate them about Credit Union products and services.
Cross-sell products such as deposit accounts, loan products, and services from corporate partners to build stronger member relationships.
Exhibit leadership by setting a positive example for team members.
Foster an inclusive work culture that promotes teamwork and collaboration.
Encourage mutual support and assistance to ensure the success of the branch.
Maintain accuracy with member transactions and cash handling, meeting required balancing and audit standards.
Adhere to all policies and procedures related to dual control, cash management, and the Code of Conduct.
Ensure compliance with all audit requirements and branch employee performance standards.
Stay informed about updates in Credit Union policies, security procedures, compliance, and consumer protection laws.
Participate in branch meetings and use available communication channels to stay current on changes.
Availability to work flexible hours, including Saturdays, and at different branch locations as needed.
Perform all other duties as assigned.

Requirements

1 to 3 years of related experience in banking, customer service, sales, or cash handling.
Proficiency with operating a 10-key calculator and computer.
High level of accuracy in data entry and transaction processing.
Comfortable using communication tools such as e-mail, Teams, and texting.
Frequently sit, talk, hear, and use hands for handling tools and controls.
Occasional tasks may involve standing, walking, reaching, stooping, kneeling, crouching, or crawling.
Ability to lift up to 50 pounds.
Specific vision requirements include close vision and focus adjustment.
Resourcefulness and problem-solving abilities on occasion.
Frequent initiative-taking.
Consistently concentrate, exercise sound judgment, and remain patient while interacting with members, employees, and vendors.

Skills

Customer service
Sales
Cash handling
Banking
Interpersonal skills
Courtesy
Tact
Diplomacy
Inclusivity
Teamwork
Collaboration
Communication
10-key calculator proficiency
Computer proficiency
Data entry accuracy
Transaction processing accuracy
Problem-solving
Initiative-taking
Concentration
Sound judgment
Patience

Location

Various branch locations

Work Type

Full-time
Flexible hours

Experience Level

1-3 years

Education Level

High school diploma or GED

Salary/Compensations

$18.09 - 27.14/hour

About the Company

The Credit Union is a trusted institution dedicated to serving its members' financial needs.