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About the Role

Our successful Food and Beverage Supervisor promotes outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team base environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work completed.

Responsibilities

• Ensures accurate record keeping, prepares, reviews, and analyzes reports.
• Responsible for direct supervision and training of staff.
• Assists with implementing and conducting orientation, training and evaluation programs for all personnel.
• Ensures the highest level of customer service according to ensure standards of quality.
• Implements merchandising techniques; keeps departmental labor cost on an acceptable level.
• Adheres to established Food & Beverage policies, labor regulations and liquor laws.
• Relays all guest compliments/complaints to Manager of Food & Beverage.
• Responsible for establishing and maintaining positive, fair and consistent treatment of all Food and Beverage personnel.
• Maintains confidentiality with regard to employee concerns and sensitive department information.
• Able to lift and carry 30 lbs. occasionally.
• Able to stand and walk for 6-8 hours.

Requirements

• Five (5) or more years of restaurant management experience, multi-outlet experience a plus.
• Must have working knowledge of food and beverages including spirits/beer/wine.
• Must have computer literacy; knowledge of POS systems, and cash handling.
• Able to work flexible schedule on the needs of the business.
• Able to work weekends and holidays as required.

Skills

• Excellent interpersonal, communication, and customer service skills are essential.
• Participative management style and strong leadership skills are required.

Location

• Capital Region

Work Type

• Full-time

Experience Level

• 5+ years of restaurant management experience

Education Level

• College Degree in hospitality or equivalent preferred
• ABC Certified

Benefits

• Competitive Medical, Dental, & Vision Insurance
• Vacation & Sick Time That Promote Work/Life Balance
• Company Paid Life Insurance
• 401(k) with 4% Match
• Free Employee Assistance Program
• Robust Employee Recognition Program
• $20.00 YMCA Memberships.
• Local and National Discount Programs Through EAP & Tickets@Work
• STASH Hotel Partner Program Offering $69 per Night Hotel Across North and South America.
• Unlimited growth potential
• Delicious FREE Meals in Our Team Dining Facility

About the Company

• As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, “To create special experiences one guest at a time.”