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About the Role

This role is helping to enhance the NFL employee experience and scale our HR capabilities. You will have an immediate impact on the overall NFL employee experience as the first point of contact for many employees, ensuring timely and accurate support throughout the employee lifecycle. You will manage HR tickets and process transactions in Oracle HCM. In this highly collaborative role, you will maintain strong working relationships with cross-functional teams, including HR, Payroll, Finance, Compliance, Security, and IT.

Responsibilities

Manage and resolve tier-1 HR inquiries through ServiceNow, ensuring timely, accurate, and professional responses to all questions and issues regarding HR related policies, procedures, and systems, including Onboarding, Benefits, Compensation, Learning, Performance, and Offboarding.
Process HR transactions including new hires, rehires, transfers, leaves of absence, terminations, personal data changes, and other system transactions.
Support talent acquisition processes by posting job requisitions, managing the candidate experience, extending offers, and facilitating onboarding activities.
Enter and maintain employee data in Oracle HCM Cloud, ServiceNow, and UGK, supporting lifecycle transactions and identifying opportunities to streamline or automate recurring processes.
Maintain positive working relationships with cross-functional teams, including Payroll, Finance, Compliance, Security, and IT.

Requirements

2–4+ years in HR Operations, Shared Services, HRIS, or an HR support role.
Experience with ServiceNow (or similar ticketing system), Oracle HCM Cloud and UGK preferred.
Positive attitude and strong work ethic.
Customer-first mindset with a pleasant, team-oriented demeanor.
Eagerness to learn and grow in both HR operations and analytics.
Strong attention to detail and commitment to data accuracy.
Clear and concise communication skills to collaborate across functions.
Driven to improve processes, deliver excellent employee support, and ensure data accuracy.
Thrive in collaborative, cross-functional environments.
Excited to shape the future of HR Shared Services.
Embody an enthusiastic, proactive can-do attitude.
Embrace grit, free from ego or entitlement.
Excel as a relationship builder, with the ability to influence.
Eager learner, driven by passion rather than just ambition.
Encompass an incredible work ethic with an agile mindset.

Skills

ServiceNow
Oracle HCM Cloud
UGK
HR Operations
Shared Services
HRIS
HR support
Talent Acquisition
Case Management
Data Entry
Data Maintenance
Process Improvement
Communication
Collaboration

Location

Onsite at an NFL office or stadium location

Work Type

Onsite
Full-time

Experience Level

2-4+ years

Salary/Compensations

$27—$27 USD

Benefits

Comprehensive benefits offerings

About the Company

The NFL is committed to building an inclusive work environment that reflects our incredible fan base.
NFL Core Values: Respect, Integrity, Team Responsibility, Resiliency.
NFL Leadership Attributes: Build Talent, Execute, Inspire, Live Our Values, Know the Business, Think Big.

Equal Opportunity

We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws.