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About the Role

The Community Manager - Urgent Response Team (CMURT) travels to assigned multifamily communities and remains onsite until permanent management is restored. This role oversees daily operations to ensure properties are well-maintained and financially responsible, according to Michaels standards. Upon assignment, the CMURT manages all aspects of property operations, including staff leadership, budgetary control, administration, property maintenance, leasing, collections, financial reporting, resident relations, and financial asset control.

Responsibilities

Oversee the management, direction, training and safety of all employees assigned to the property.
Assess critical or emergency situations, make sound business judgments, and respond when management support is not immediately available.
Coordinate and oversee hiring, training, performance evaluations, salary recommendations, counseling, discipline, and termination of staff.
Establish schedules and assign staff for office and work duties.
Approve and schedule paid and unpaid time off requests from staff.
Train staff in safe operating procedures and accurately report all accidents and emergency situations.
Create, design and execute marketing campaigns for leasing of rental units.
Prepare, process, modify and sign lease agreements and related forms.
Maintain knowledge of competition and market conditions affecting leasing and operations.
Ensure residents meet compliance and eligibility requirements established by local, state and/or federal agencies.
Address any non-compliant issues swiftly and appropriately.
Assist in preparation and implementation of the annual budget.
Maintain accurate financial records for the property, including daily bank deposits and control of cash accounts.
Maintain vacancy information reports as required.
Supervise outside contractors working on the property.
Perform physical needs assessment and negotiate contracts with vendors.
Ensure work is completed by the agreed upon deadline.
Participate in and direct office and maintenance staff regarding move in/out and agency inspections.
Meet and work with residents, resident organizations and resident services providers to address issues and maintain positive relations.
Adhere to all Michaels Accounting and Operations directives, policies and procedures.
Continually inspect property recording deficiencies, making improvements and taking required actions.
Obtain all certifications or licenses required by the company, state or agencies within the first year of employment.
Remain current on and compliant with all laws and policies affecting property leasing and required certifications.
Initiate, follow-through with and process for approval/execution of service, maintenance and capital needs contracts.
Initiate purchase orders for goods, supplies, services and vendors/contractors.
Receive, review and process site invoices for payment.

Requirements

Two or more years’ experience with multifamily housing management.
Experience of direct supervision of other employees preferred.
Multi-family residential leasing experience required.
Accredited Resident Manager or similar designation preferred.
Accounting/Financial and Administrative background preferred.
Tax Credit, Section 8 and/or Public housing experience preferred.
High School Diploma or equivalent required.
Two or more years of college preferred.
After hiring, will be required to complete any additional program training/testing as mandated.
Professional appearance and ability to resolve conflicts professionally.
Must be able to travel regularly.
Remote assignments and related travel will constitute nearly 100% of the working hours for this position.
Excellent organizational skills and attention to detail.
Ability to keep accurate, timely, and legible financial records.
Must possess valid driver’s license, an acceptable driving record and (in most cases; exceptions may apply), an operable vehicle.

Skills

Conflict resolution
Organizational skills
Attention to detail
Financial record keeping

Location

Remote

Work Type

Full-time
Travel

Experience Level

Two or more years of experience

Education Level

High School Diploma or equivalent
Two or more years of college preferred

Salary/Compensations

$65,000 - $70,000 annually

Benefits

Competitive wage
Medical insurance
Dental insurance
Vision insurance
Prescription coverage
Generous paid time off
401(k) plan with company match
Children's scholarship program

About the Company

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment.
Michaels teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity.
Michaels teammates can be proud to be a part of the extraordinary, every day.
Help make the world a better place in a team-oriented environment.
Grow with our organization through various professional development opportunities.
Collaborate and thrive in a company culture where all are welcome.
Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day.