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About the Role

The Marketing Operations Director owns the systems, spend, and performance infrastructure that power the Chamber's marketing engine. This role is accountable for how marketing dollars are deployed, how performance is measured, and how event marketing drives member acquisition, engagement, and revenue. The Director sets strategy and owns outcomes — translating organizational priorities into media investment plans, measurement frameworks, and event marketing programs that deliver quantifiable results for the Chamber and its members.

Responsibilities

Own the annual paid media budget strategy, allocation, and vendor relationships across digital, print, sponsorship, and out-of-home channels
Negotiate media buys, sponsorship placements, and agency/vendor contracts; hold partners accountable to performance benchmarks with external agencies
Coordinate media purchasing across campaigns and departments to eliminate redundant spend and capture volume efficiencies
Establish approval workflows and spend governance in partnership with Finance
Design and own the marketing measurement framework: KPIs, dashboards, attribution, and board-ready reporting
Deliver monthly and quarterly performance reporting to the VP of Marketing with clear ROI analysis and reallocation recommendations
Build the data infrastructure (CRM, email, web, social, event platforms) needed for reliable full-funnel visibility
Set benchmarks for member acquisition cost, event marketing ROI, and campaign performance; drive continuous optimization
Own the marketing strategy for the Chamber's event portfolio — signature events and member experiences — from positioning through post-event analysis
Define audience targets, promotional mix, and revenue goals for each event in partnership with the Events and Membership teams
Develop sponsorship marketing packages and audience data that strengthen the Chamber's sponsorship value proposition
Conduct post-event performance reviews and apply learnings to future strategy
Own the marketing technology stack: evaluation, procurement, integration, and adoption
Establish operational standards — budget tracking, vendor management, campaign calendars — that scale across the team
Partner with the VP of Marketing on annual planning, forecasting, and resource allocation

Requirements

8+ years of progressive marketing experience with at least 3 years owning paid media budgets and vendor negotiations
Demonstrated track record of building measurement frameworks and reporting marketing ROI to executive audiences
Experience developing event or sponsorship marketing strategy with revenue accountability
Strong command of marketing analytics tools (CRM, GA4, email/social platforms) and budget management
Proven ability to operate cross-functionally with Finance, Events, and Membership functions
Experience in membership organizations, associations, B2B, or civic/economic development marketing
Media buying or agency-side experience
People leadership experience
Familiarity with the Greater Philadelphia business community
Submit a cover letter and resume

Skills

Paid media
Budget strategy
Vendor relationships
Media negotiation
Sponsorship negotiation
Contract negotiation
Performance benchmarks
Marketing analytics
CRM
Google Analytics 4
Email platforms
Social platforms
Budget management
Event marketing strategy
Sponsorship marketing strategy
Marketing technology stack management
Cross-functional collaboration

Location

Philadelphia

Work Type

Hybrid

Experience Level

8+ years of progressive marketing experience
3+ years owning paid media budgets and vendor negotiations

Salary/Compensations

$90,000 - $100,000 annually
Performance-based incentives

Benefits

Competitive compensation
Outstanding benefits package
Professional development opportunities

About the Company

The Chamber of Commerce for Greater Philadelphia (The Chamber) brings area businesses and civic leaders together to amplify the impact of business in the region, advocate for a competitive business climate and grow a vibrant and diverse business community in order to achieve our vision: The Greater Philadelphia Region is a top global destination for business and a leader in inclusive growth.
Working at the Chamber offers the best of both worlds—the resources and stability of a mid-sized business, paired with the purpose-driven mission of a nonprofit.
As a key player in the region’s business community, the Chamber provides team members with access to a wide network of connections, professional development opportunities, and meaningful work that drives regional impact.
With a team of about 65 employees, we’re large enough to offer strong support and infrastructure, yet small enough to provide opportunities to lead, grow, and make your mark.
We foster a fast-paced, collaborative environment.

Equal Opportunity

The Chamber of Commerce for Greater Philadelphia is an Equal Opportunity Employer that is committed to building a culturally diverse staff. We strongly encourage applications from candidates of all backgrounds