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About the Role

Greater Mental Health of New York’s Care Management Program helps individuals access essential services, such as medical specialists, transitioning from hospital admissions, and securing social supports, such as housing. The Care Manager is responsible for delivering comprehensive care management services to individuals qualifying for the Health Homes Care Management program. This includes assessing, overseeing, and coordinating various needs such as medical, behavioral health, substance abuse, and social services. The role involves direct client care in the community or via telephonic services, participation in meetings, and adherence to agency policies while supporting recovery and utilizing evidence-based practices.

Responsibilities

• Manage a caseload of clients consistent with industry standards and regulatory expectations.
• Provide comprehensive care management and care coordination through face-to-face and telephonic services.
• Complete assessments and approve applications for services and entitlements.
• Create individualized plans of care with client input.
• Assist in discharge planning during client hospitalization and provide follow-up care.
• Consult with team members and other specialists.
• Participate in meetings with community agencies and service providers.
• Follow established agency policies and maintain professional standards.
• Prepare required reports and documentation.
• Provide after-hours emergency coverage and crisis intervention.
• Demonstrate flexibility with working hours.
• Adhere to standards established by regulatory authorities.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in a relevant field (e.g., social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or other human services field) or equivalent.
• Two years of relevant experience or equivalent.
• A master’s degree in a listed education field may substitute for one year of experience.
• Strong computer knowledge including typing, communication tools, scheduling tools, and web browsers.
• Proficiency in Microsoft Office suite and database management systems.
• Fluency in English (Reading, Writing, Speaking).
• Valid Driver's License and satisfactory driving record.
• Maintain New York State Defensive Driving certification within 30 days of hire.
• Maintain pre-employment clearances by applicable regulatory requirements.
• Legal eligibility to work in the United States without sponsorship.

Skills

• Knowledge of behavioral diagnoses and symptomatology.
• Familiarity with community resources.
• Effective client engagement skills.
• Understanding of chronic disease/behavioral health interactions.
• Ability to work independently and efficiently.
• Proficiency in using Electronic Health Record systems.
• Practice in a recovery-oriented, person-centered methodology.
• Spanish fluency is preferred.

Location

• Westchester, NY

Work Type

• Full-time
• Mobile
• Hybrid options available

Experience Level

• Two years of relevant experience

Education Level

• Bachelor's degree in a relevant field or equivalent
• Master's degree may substitute for one year of experience

Salary/Compensations

• $50,000 - $61,000 annually

Benefits

• 403(b) with employer contribution after 1 year of service
• Flexible Work Arrangements, including hybrid options
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 15 days of paid time off per year
• 12 days of paid sick time per year
• 11 paid holidays per year
• Opportunities for advancement, training programs, and support for certifications and continuing education
• Free EAP services
• Employee discounts
• Gym reimbursement
• Public Service Loan Forgiveness (PSLF) eligible employer
• Bilingual candidates are eligible for a pay differential

About the Company

• Greater Mental Health of New York promotes mental wellness through advocacy, community education, and direct services.
• We empower individuals and families on their unique journeys to recovery, honoring their rights to self-determination, choice, and collaboration.
• We utilize evidence-based practices and a focus on trauma-responsive care.
• Our dedicated team provides comprehensive services to thousands and fosters independence and resilience within our community.
• We are passionate about making a difference in mental health and creating brighter futures for individuals and families throughout the Lower Hudson Valley region.

Equal Opportunity

• Greater Mental Health of New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
• Greater Mental Health of New York is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.