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About the Role

The Outbound Supervisor will oversee the daily operations of the outbound department, ensuring the timely, accurate, and efficient processing of customer orders through picking, packing, staging, and shipping functions. This position is responsible for leading a team of associates, maintaining productivity standards, and supporting a safe and positive work environment. The Outbound Supervisor will report directly to the Warehouse Manager.

Responsibilities

Deliver one-to-one (1:1) meetings and prepare and deliver mid-year and year-end performance evaluations.
Supervise and direct outbound warehouse operations, including picking, packing, staging, and shipping activities.
Maintain department standards for productivity, accuracy, quality, and customer satisfaction.
Plan and distribute daily workloads to outbound associates to meet shipping deadlines.
Monitor order flow and shipping priorities to ensure on-time customer deliveries.
Identify operational bottlenecks and implement corrective actions to improve efficiency.
Train, coach, and develop team members on warehouse procedures, safety standards, and performance expectations.
Ensure accurate order fulfillment and compliance with company quality standards.
Monitor labor utilization and staffing needs to support business demands.
Partner with Inventory Control, Receiving, and other departments to resolve shipping discrepancies.
Enforce company safety policies and maintain a safe working environment.
Conduct routine audits to ensure compliance with shipping procedures and operational standards.
Perform required administrative tasks, including reporting, attendance tracking, and productivity monitoring.
Assist with troubleshooting warehouse systems, equipment, and process-related issues.
Promote continuous improvement initiatives and identify opportunities to enhance outbound operations.
Perform as a cooperative team member in all aspects of warehouse operations.
Comply with company policies and procedures.
Perform all other duties assigned by manager.

Requirements

Three or more years of warehouse, distribution, or fulfillment experience, with at least one year in a leadership or supervisory role.
Knowledge of outbound shipping operations, order fulfillment processes, and inventory control practices.
Strong leadership skills with the ability to motivate, coach, and develop employees.
Experience managing productivity, quality, and performance metrics in a fast-paced environment.
Strong verbal and written communication skills with the ability to communicate effectively across all levels of the organization.
Intermediate experience with Microsoft Office applications, including Outlook, Excel, and Word.
Experience using Warehouse Management Systems (WMS) and shipping software.
Strong analytical, problem-solving, and decision-making skills.
Ability to prioritize multiple tasks and adapt to changing business needs.
Demonstrated commitment to safety, quality, and operational excellence.
Personable, enthusiastic, ambitious, team-oriented, and able to lead by example.
Must be able to speak, read, and write English.

Skills

Warehouse Management Systems (WMS)
Shipping software
Microsoft Office Suite (Outlook, Excel, Word)
Leadership
Coaching
Employee Development
Performance Metrics Management
Communication (Verbal and Written)
Analytical Skills
Problem-Solving
Decision-Making
Prioritization
Adaptability
Safety Compliance
Quality Assurance
Operational Excellence

Location

Austin, TX, US
Austin Office

Work Type

Full Time
Onsite

Experience Level

1+ year in a leadership or supervisory role
3+ years of warehouse, distribution, or fulfillment experience

Salary/Compensations

$27.00 (USD) Hourly

About the Company

Shop LC is an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas.
The company sells products through TV, website, Apps, Marketplaces, and social media.
Shop LC is the US retailing unit and a subsidiary of Vaibhav Global Limited (VGL), founded 35 years ago in India.
VGL Group operates retailing units in the UK (Shop TJC) and Germany (Shop LC, Germany), shipping approximately 50,000 products daily across these regions.
VGL Group has offices globally in India, China, Indonesia, and Thailand.
The company is committed to supporting its community and protecting the environment with the purpose of Delivering Joy.
Through the 'Your Purchase Feeds…' program, Shop LC donates one nutritious meal for each item sold to school children in India, the US, and the UK, having provided over 40 million meals to date.
The mission is to distribute one million meals daily by 2031.
Shop LC is committed to protecting the environment by reducing its carbon footprint and aiming for net zero by 2032.
Offices in India operate on solar power, and each business unit is working towards LEED certification.
The company operates by its core values: Teamwork, Honesty, Commitment, Passion, and Positive Attitude.