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About the Role

As a Junior Solutions Specialist, you will be part of a driven and supportive team that’s always striving to provide the highest level of customer service, while also utilizing Method’s platform to create customized solutions for our customer’s needs.

Responsibilities

• Implement, customize, and integrate Method CRM into customer businesses.
• Provide paid training sessions to customers.
• Act as a dedicated consultant to customers.
• Gather and document business requirements to understand customer needs and scope of work.
• Translate business requirements into designs, data models, and technical requirements.
• Scope, design, develop, test, and refine customized Method CRM solutions.
• Monitor and manage project hour allocations, scope, and schedule to ensure on-time and on-budget delivery.
• Act as a trusted advisor to customers, understanding their end-to-end business processes and growth areas.
• Provide feedback to the team on product development enhancements.

Requirements

• Post-secondary education in Business Technology Management, Computer Science, Computer Engineering, Software Engineering or equivalent training/experience preferred.
• Experience in CRM and SQL is preferred.
• Excellent organizational, presentation, and communication skills with an engaging phone presence.
• Ability to meet tight deadlines.
• Strong technical aptitude and ability to learn new software quickly.
• Strong problem-solving and critical thinking skills.
• Self-motivated, goal-driven, and able to multitask and prioritize.
• Entrepreneurial spirit, strong ethics and integrity.
• Team player with a positive attitude and willingness to contribute in a fast-paced environment.

Skills

• CRM
• SQL
• Organizational skills
• Presentation skills
• Communication skills
• Technical aptitude
• Problem solving
• Critical thinking
• Multitasking
• Prioritization

Location

• Downtown Toronto

Work Type

• Hybrid
• Full-time
• Permanent

Experience Level

• Junior

Education Level

• Post-secondary education in Business Technology Management, Computer Science, Computer Engineering, Software Engineering or equivalent training/experience preferred.

Salary/Compensations

• $59,000 - $64,000 annually
• Base salary: $55,000 per year
• Additional variable compensation paid out monthly post-probationary period.

Benefits

• Flexible hybrid work model
• Collaborative and social team culture
• Growth-stage company experience
• Training on Method’s products, policies and procedures
• Quarterly professional development budget
• Comprehensive health benefits (healthcare, vision, dental)
• Weekly lunch credit

About the Company

• Method is on a mission to transform how small businesses operate by giving them real control over their customer workflows.
• Method CRM is purpose-built for small businesses that have outgrown spreadsheets and generic tools.
• Features deep QuickBooks integration and a powerful no-code customization engine.
• Leveraging AI to develop intelligent agents that assist users in rapidly building and customizing no-code apps.
• A scaling growth company.

Equal Opportunity

• Method is an equal opportunity employer for all — regardless of race, colour, ancestry, religion, gender identity, sexual orientation, age, marital status or able-bodiedness.
• Provides accommodations for candidates taking part in the selection process.