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About the Role

Viceroy Hotels & Residences is returning to New York City with the opening of Viceroy Park Avenue in December 2026. This luxury hotel in Manhattan's NoMad neighborhood seeks motivated, hospitality-driven professionals to join its pre-opening team. The Reservations Manager will oversee reservation operations, guest communications, booking accuracy, revenue optimization, service excellence, and team development, ensuring exceptional guest experiences and reflecting brand standards.

Responsibilities

Maximize room revenue and occupancy by reviewing status daily.
Monitor selling status of house daily, including flash report and allowances.
Attend daily and weekly Revenue Strategy meetings.
Follow the Revenue Strategy program according to SOP.
Review arrivals report and daily flash report to ensure accuracy.
Be completely competent in all PMS functions used by Reservations.
Monitor competitors for occupancy and rate, and recommend changes.
Communicate hotel information to callers.
Comply with hotel policies on billing, routing, master accounts, A/R accounts and PM accounts.
Ensure timely processing of travel agent checks.
Control suite inventory.
Maintain rate integrity program.
Make weekly test calls according to hotel standards.
Be knowledgeable about GDS FTCRS and OPERA.
Ensure that Forecast is completed on a timely basis, according to SOP's.
Maintain a professional working relationship and promote open communication with managers, employees, and other departments.
Assist in preparation of monthly revenue and occupancy forecasting.
Know the hotel’s rate quoting standards.
Complete weekly work schedule for reservation sales agents according to business forecast, payroll budget guidelines and productivity requirements.
Process/correct daily payroll sheets.
Follow and enforce all hotel credit policies.
Understand and follow Revenue Strategy restrictions.
Be familiar with all corporate sponsored programs and ensure staff is knowledgeable.
Update group information daily and maintain future group blocks.
Communicate availability/close outs to wholesalers.
Monitor all V.I.P.'s, special guests and requests.
Maintain required pars of all Reservations and stationary supplies.
Review Reservations log book and Guest Request log on a daily basis.
Maintain an organized and comprehensive filing system.

Requirements

A minimum of two to three years of experience in a hotel or related field required.
Previous management experience preferred.
Must be proficient in Windows and company approved spreadsheets and word processing.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.

Skills

Revenue optimization
Guest communications
Booking accuracy
Service excellence
Team development
Hospitality
Analytical skills
GDS FTCRS
OPERA
Windows
Spreadsheets
Word processing

Location

New York City

Work Type

Full-time

Experience Level

Management experience preferred
2-3 years of experience in a hotel or related field

About the Company

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection.
A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination.
Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.
Viceroy Park Avenue is located in the heart of Manhattan's NoMad neighborhood.
This is a globally recognized, design-forward hospitality brand.