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About the Role

The Senior Manager, Global Commercial Operations shapes and executes globally consistent commercial processes, policies, and decision-making standards. This role partners with business leaders and cross-functional teams to ensure commercial decisions are transparent, well-governed, and aligned with enterprise priorities. Responsibilities include overseeing Investment Committee governance, strengthening commercial policy frameworks, streamlining operational workflows, and supporting high-priority initiatives.

Responsibilities

Drive the design, implementation, execution, and oversight of Commercial Operations processes and policies.
Manage the full Investment Committee (IC) lifecycle, including intake, structuring, coordination, governance, and delivery of materials.
Develop, standardize, and continuously improve commercial frameworks, IC templates, documentation standards, and operating procedures.
Serve as an enterprise steward for global commercial policies, ensuring consistency, accuracy, version control, and effective change management.
Provide commercial guidance and interpretation of Financial Authority Policy (FAP) requirements, oversee approval tracking, and maintain document control standards.
Partner with Sales, PMG, Investments, Finance, and other stakeholders to streamline approval workflows, analytics, and reporting.
Create dashboards, conduct financial and operational analyses, and synthesize data to assess asset-level performance, portfolio profitability, and staffing needs.
Support strategic initiatives led by the Head of Global Commercial Operations through project management, prioritization, and execution support.
Participate in technology and systems initiatives, including guiding the development of internal AI tools and supporting ERP, CRM, and BI enablement.
Scope, manage, and coordinate offsite and offshore resources, consultants, and contractors supporting Global Commercial Operations initiatives.

Requirements

Bachelor’s degree in business administration, Finance, Economics, Real Estate, Operations, or a related field; MBA or other advanced degree strongly preferred.
7+ years of professional experience, including 5+ years in investment banking, real estate, asset management, commercial operations, or business operations roles.
2+ years of experience in a leadership or manager-level role overseeing cross-functional and/or global teams in a multinational or multi-regional environment.
Demonstrated success driving strategic initiatives, process improvements, and governance frameworks across commercial functions.
Strong understanding of real estate investment analytics and commercial operations, including sales operations, deal desk support, contract management, and compliance.
Proven ability to analyze complex financial and operational data and translate insights into clear, actionable recommendations for senior leadership.
Experience with Financial Authority Policies (FAP) or similar financial and contract approval governance models.
Advanced Excel and financial modeling capabilities.
Experience with ERP, CRM, and business intelligence tools such as Salesforce, SAP, Tableau, or Power BI.
Exposure to technology implementations, systems optimization, and data-driven or AI-enabled solutions.

Skills

Excel
Financial Modeling
ERP
CRM
Business Intelligence Tools
Salesforce
SAP
Tableau
Power BI
AI tools

Location

New York, NY

Work Type

Full-time

Experience Level

Senior
Manager

Education Level

Bachelor's degree
MBA

Salary/Compensations

$127,600 - $175,450 annually

Benefits

Medical insurance
Dental insurance
Vision insurance
Life and AD&D insurance
401k match
Disability benefits
Wellness benefits
Education benefits
Employee stock purchase plan
Paid time off
Holidays

About the Company

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions.
PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges.
Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

Equal Opportunity

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.
Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.