Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries. You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.

Responsibilities

Takes and processes transactions by telephone, internet and correspondence from customers and representatives
Enters and maintains database records of customer profiles and prepares and maintains status reports
Acts as liaison for customers
Maintains knowledge of company products and customer service processes

Requirements

2+ years of customer service experience
Strong Microsoft Office skills (Word, Excel, PowerPoint)
Strong telephone and verbal communication skills
Customer focus and adaptability to different personality types
Ability to multi-task and manage time effectively

Skills

Call Support
Customer Inquiries
Customer Relationships
Oral Communications
Phone Calls (Inactive)

Location

Albany NY

Work Type

Hybrid
On-site
Full-time

Experience Level

2+ years of related experience

Salary/Compensations

$18.27 - $24.73 per hour

Benefits

Medical plan options
Health Savings Accounts
Dental plan options
Vision plan
401(k) plan with company match
Full flex work weeks
Vacation time
Sick time
Personal time
Holidays
Paid parental leave
Military leave
Bereavement leave
Jury duty leave
Short-term disability benefits
Long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance

About the Company

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans