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About the Role
Johnson Controls is seeking a Field Support Technician to provide technical assistance, customer support, and remote programming for Fire Alarm Systems. This role involves coordinating with local offices, working with design teams, and interpreting technical documents and standards to build complete fire alarm system programs.
Responsibilities
- Coordinate and travel to local offices to assist with customer sites experiencing difficulties.
- Provide remote support through channel Q&A.
- Contact local offices to obtain necessary files for building Simplex Fire Alarm System Programs.
- Collaborate with the Design Team to acquire .csv files and approved drawings for program development.
- Read and interpret construction documents, including drawings, specifications, and contracts.
- Interpret and apply applicable NFPA standards for fire alarm system program creation.
- Work closely with district contracting teams to understand customer contracts, scheduling, and delivery needs.
- Collaborate with the Remote Programming Team in a Microsoft Teams virtual environment to share standard processes.
- Attend weekly Microsoft Teams meetings to discuss project backlogs and urgent projects.
- Upload completed projects to SharePoint and provide links for download to local offices.
- Be available to assist local technicians with programming-related issues during program upload.
- Promote the team and develop working relationships with local offices.
Requirements
- An experienced Simplex Fire Alarm System Technician/Programmer.
- Motivated, self-starter with the ability to work from home.
- Available to travel 50% of the time.
- Minimum 10+ years Simplex Fire Alarm Technician/Programming Experience.
- Proficient in MS Office, Excel, and Simplex programmers.
- Proficient in interpreting and applying applicable NFPA standards.
- Proficient in reading and interpreting construction documents.
Skills
- Simplex Fire Alarm System Programming
- MS Office
- Excel
- Simplex programmers
- NFPA standards interpretation
- Construction document interpretation
- Microsoft Teams
Location
- Remote
Work Type
- Full-time
- Hybrid
Experience Level
- 10+ years
Education Level
- NICET Level III certification is preferred.
Salary/Compensations
- $45.00-62.00 (Hourly)
Benefits
- Competitive benefits package
About the Company
- Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization.
- The company helps customers use energy more productively, reduce carbon emissions, and operate with precision and resilience in industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
- Johnson Controls has delivered performance for over 140 years, backed by advanced technology, lifecycle services, and an industry-leading field organization.
Equal Opportunity
- Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
- To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.
- If you are an individual with a disability and you require an accommodation during the application process, please visit here.