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About the Role
Mobile Associates are brand ambassadors who build excitement around T-Mobile products and services. This learning role prepares associates for the Mobile Expert position by developing skills and proficiencies through training and hands-on experience.
Responsibilities
- Serve and sell to customers, providing a world-class customer experience and building loyalty.
- Assist customers with their shopping journey, whether online, through Customer Care, or in-store.
- Explore individual customer needs and provide hands-on demonstrations of the latest technology.
- Provide personalized solutions, including accessories and IoT devices, to keep customers connected.
- Approach service and sales needs with composure, integrity, and compassion.
- Utilize digital tools to demonstrate network coverage and the benefits of T-Mobile plans and services.
- Complete training on T-Mobile's in-store experience, new skills, processes, systems, and resources.
- Maximize time on shift by seeking out information about wireless and technology innovations.
- Partner with T-Mobile employees across channels to collectively own the customer experience and resolve issues.
- Identify and hand off small business leads.
- Support team initiatives and foster an inclusive environment.
Requirements
- High School Diploma/GED required.
- 6 months of customer service and/or sales experience required; retail environment preferred.
- Passionate customer advocate with a desire to be yourself.
- Competitive drive and proven ability to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing ideas.
- Effective at balancing customer needs and performance goals.
- At least 18 years of age.
- Legally authorized to work in the United States.
Skills
- Customer service
- Sales
- Technology demonstration
- Digital tools utilization
- Communication
- Teamwork
- Problem-solving
Location
- In-store
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
Education Level
- High School Diploma/GED
Salary/Compensations
- $18.00/hour base pay
- $5.00/hour training pay
- $18,000/year annualized incentive target
- Guaranteed to earn $20/hour inclusive of base pay and incentives
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short-term disability
- Long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Commuter and transit programs
About the Company
- T-Mobile invests in its employees through a Total Rewards Package designed to ensure employees receive the same 'big love' given to customers.
- The company offers multiple wealth-building opportunities, including annual stock grants, employee stock purchase plans, and 401(k)s.
- T-Mobile fosters a culture of continuous growth and career development, viewing the corporate structure as a 'jungle gym of possibilities'.
Equal Opportunity
- T-Mobile USA, Inc. is an Equal Opportunity Employer.
- Employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
- Discrimination, retaliation, or harassment based upon protected characteristics is inconsistent with T-Mobile's business practices and will not be tolerated.
- Reasonable accommodation is available for individuals with disabilities during the application and interview process.