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About the Role

The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all incoming patients at CityMD. This role involves registering patients, coordinating with the team for timely patient turnaround, and responding to patient inquiries with urgency and kindness, both in person and over the phone. The PSR is also responsible for all patient registration paperwork.

Responsibilities

Greeting and welcoming patients
Organizing and coordinating patient in-take and other appointments
Accurately entering/updating patient information in the system
Assisting patients with completion of paperwork
Scanning, updating, and filing medical records
Answering phone calls and addressing questions promptly and politely
Processing medical insurance information, verifying patient eligibility, and addressing patient insurance questions
Handling cash and co-payments accurately and responsibly
Providing outstanding customer service to every patient
Informing site manager or assistant site manager of waiting room wait times and patient inquiries

Requirements

Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred
Computer Proficiency and superior keyboarding skills (approximately 55 wpm)
Flexible/adaptable nature to work in a continuously evolving environment
Ability to effectively interact with physicians, patients, and other staff members
Ability to sit and stand for periods of time
Heavy computer use required

Skills

Excellent verbal, written, and interpersonal communication skills
Detail-oriented
Team player
Bilingual language skills required or preferred based on site location

Education Level

A High School Degree or GED

Salary/Compensations

$18.25 per hour

Benefits

Medical coverage
Dental coverage
Life coverage
Disability coverage
Vision coverage
FSA coverages
401k savings plan

About the Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all.
We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Equal Opportunity

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.