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About the Role

The Business Development Center (BDC) is the communication heartbeat of the service department. This role involves connecting with Subaru owners, booking service appointments, and delivering an effortless client experience over the phone and online.

Responsibilities

• Handle inbound phone calls, website chat inquiries, and online service appointment requests.
• Make outbound follow-up calls to remind clients of upcoming maintenance, recall campaigns, and missed appointments.
• Coordinate and schedule service visits efficiently using digital scheduling software (Xtime/CRM).
• Answer client questions regarding routine maintenance schedules, dealership amenities, and vehicle drop-off procedures.
• Work collaboratively with Service Advisors and managers to ensure a seamless handoff for every visiting customer.

Requirements

• Excellent verbal and written communication skills with a warm, professional phone presence.
• Strong computer literacy and ability to navigate multi-screen scheduling tools.
• High attention to detail, strong time management, and active listening skills.
• Prior experience in customer service, call centers, hospitality, or automotive retail is a plus (we provide full paid training).
• Positive, reliable team player ready to grow with our team.

Skills

• Communication skills
• Computer literacy
• Time management
• Active listening
• Customer service
• Call center operations
• Hospitality
• Automotive retail

Location

• Elmsford, NY

Work Type

• Full-Time

Experience Level

• Entry Level (training provided)

Salary/Compensations

• $20.00/hr + Monthly Performance Bonus

Benefits

• Health insurance (50% employer paid)
• 401(k) retirement plan
• Paid time off
• 3 weeks paid vacation
• Employee discounts on vehicles, parts, and service

About the Company

• Subaru White Plains (The Premier Collection) is seeking a friendly, articulate, and organized professional for their Business Development Center (BDC).
• The company offers a modern culture and perks, including a state-of-the-art facility, free Saturday lunches, and active community involvement.

Equal Opportunity

• We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.