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About the Role

Serve as the primary advocate and guide for clients throughout the pre-litigation process, managing a caseload of personal injury matters from intake through settlement preparation to ensure exceptional client service, proactive communication, and strategic case management.

Responsibilities

• Serve as the primary point of contact for assigned clients throughout the life of their case.
• Build trust and rapport with clients through proactive communication and exceptional service.
• Maintain regular contact with clients to provide updates, answer questions, and manage expectations.
• Educate clients on the claims process and next steps throughout their case.
• Identify client concerns and escalate issues appropriately when necessary.
• Manage a personal injury caseload from initial representation through settlement preparation.
• Develop and maintain a strategic understanding of each case's progress and treatment status.
• Ensure cases continue moving forward by proactively identifying and resolving obstacles.
• Maintain accurate case notes, records, and documentation within the case management system.
• Monitor critical deadlines and ensure timely completion of case-related tasks.
• Track client treatment progress and maintain ongoing communication regarding medical care.
• Coordinate requests for medical records, billing statements, imaging, and supporting documentation.
• Follow up with healthcare providers to ensure timely receipt of records and updates.
• Review records for completeness and identify missing information requiring follow-up.
• Assist clients with scheduling concerns and treatment-related questions when appropriate.
• Gather and organize evidence necessary to support personal injury claims.
• Obtain police reports, witness statements, photographs, employment records, wage loss documentation, and other supporting materials.
• Assist in identifying liability issues and damages-related information.
• Ensure files are properly documented and prepared for attorney review.
• Communicate with insurance carriers regarding claim status, coverage information, and outstanding documentation.
• Monitor property damage and bodily injury claims throughout the pre-litigation process.
• Coordinate submission of supporting documentation to insurance carriers as needed.
• Maintain accurate records of all carrier communications and claim developments.
• Assist attorneys in preparing demand packages and settlement submissions.
• Organize medical records, bills, wage loss information, and supporting evidence for settlement review.
• Verify lien information and outstanding balances as applicable.
• Ensure files are complete and settlement-ready before attorney evaluation.
• Partner closely with attorneys, legal assistants, intake staff, and leadership to achieve favorable client outcomes.
• Participate in training, coaching, and professional development opportunities.
• Contribute ideas to improve processes, efficiency, and client service.
• Support department goals and firm initiatives as assigned.

Requirements

• 2+ years of experience in personal injury case management, claims management, insurance, healthcare coordination, or a related field.
• Strong organizational skills and ability to manage a high-volume caseload.
• Excellent verbal and written communication skills.
• Ability to prioritize competing demands in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office Suite and case management software.
• Prior personal injury law firm experience.
• Experience working with Litify, Salesforce, or similar case management platforms.
• Knowledge of personal injury claims, medical treatment processes, and insurance practices.

Skills

• Case Management
• Client Relationship Management
• Communication
• Organization
• Problem-Solving
• Attention to Detail
• Microsoft Office Suite
• Case Management Software

Location

• Buffalo, New York

Work Type

• Full-time

Experience Level

• 2+ years

Salary/Compensations

• Competitive compensation based on experience and qualifications.

Benefits

• 100% employer-paid single medical and dental coverage
• Life insurance, AD&D, and disability benefits
• Vision insurance and voluntary benefits
• 401(k) with employer contribution
• Generous paid time off
• Summer hours program
• Free onsite parking

About the Company

• Richmond Vona is a rapidly growing personal injury law firm located in Buffalo, New York.
• Our mission is to provide a superior level of service to our clients through personal connection, continuous communication, and relentless advocacy.
• Recognized as one of Inc. 5000's Best Workplaces in America and one of Buffalo Business First's Best Places to Work, we are committed to building a workplace where talented people can grow, develop, and make a meaningful impact.