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About the Role

Design, implement, maintain, and troubleshoot secure infrastructure solutions for regulated client environments within a CMMC-accredited enclave supporting clients that process, store, or transmit Controlled Unclassified Information (CUI). This role involves managing complex technical work, ensuring system security, and communicating effectively with stakeholders.

Responsibilities

• Manage on-premises and cloud environments, including software and hardware configuration, maintenance, troubleshooting, and documentation.
• Complete project work, service tickets, routine maintenance, and escalated technical support both remotely and on-site.
• Collaborate with the Design Team on the development, evaluation, and delivery of client scopes of work and quote specifications.
• Develop and maintain strong expertise in Microsoft 365, Azure, network operating systems, servers, workstations, backup, email, and related network applications.
• Maintain current and accurate documentation for implementations and changes to client infrastructure.
• Maintain awareness of insider-threat indicators and follow CUI marking, handling, storage, and destruction requirements.
• Follow enclave physical and logical access controls to safeguard CUI and enclave systems.
• Configure, monitor, and maintain backup and replication routines; coordinate scheduled disaster recovery drills.
• Partner with the Information Security team to remediate vulnerabilities and harden systems.
• Provide timely, accurate status updates to clients, managers, engagement teams, and technical support vendors.
• Serve as an escalation resource for difficult or complex technical issues and mentor junior Service Operations team members.
• Follow company policies, standard operating procedures, installation checklists, work-order requirements, and time-entry expectations.
• Participate in the on-call rotation and provide scheduled or necessary off-hours support.
• Maintain technical expertise through an agreed education and certification program and stay current on industry developments.
• Collaborate on law-enforcement-related projects when voluntarily elected.
• Attend company and departmental meetings and communicate client issues, project status, scheduling concerns, risks, and resolutions.
• Perform other related duties as assigned.

Requirements

• Associate’s degree or at least 2 years of network design and installation experience; alternatively, 1 year of network design or installation plus 2 years of software development, help desk support, or hardware maintenance, or an equivalent combination of education and experience.
• At least one industry certification.
• Working knowledge of network applications and a network operating system, with demonstrated ability to assemble, configure, support, build, and maintain servers and workstations.
• Working knowledge of NIST SP 800-171 and CMMC Level 2 practices, CUI marking and handling requirements, and enclave access-control procedures.
• U.S. citizenship is required; dual citizenship is disqualifying.
• Candidates must successfully complete a background check/personnel security screening consistent with NIST SP 800-171 personnel-security controls and be eligible for a U.S. Department of Defense security clearance.
• Correctable vision and full hearing capability, including the ability to distinguish tones.
• Ability to lift up to 70 pounds and stand and/or sit for up to 14 hours per day.
• Ability to effectively speak, read, and write English.
• Ability to perform physical field work, including work on ladders and in crawl spaces, attics, construction areas, professional office environments, and LAN/WAN rooms.
• Availability for some evening and weekend work and overnight travel.
• Valid driver’s license and reliable transportation to company offices and client locations as required.
• Ability to travel by commercial airline when necessary.
• Ability to follow company dress policy.
• Demonstrate company core values at all times: Passion, Integrity, Accountability, Focus, and Professionalism.
• Maintain excellent client relationships, professional communication, and productive working relationships with peers.
• Complete projects, tasks, and responsibilities accurately and professionally while meeting applicable billable-hour expectations.
• Maintain required industry certifications and document progress toward career goals and objectives.

Skills

• Microsoft 365
• Azure
• Network operating systems
• Servers
• Workstations
• Backup
• Email
• Network applications
• NIST SP 800-171
• CMMC Level 2
• CUI handling
• Access control
• Vulnerability management
• Disaster recovery
• SIEM platforms
• EDR/XDR platforms
• Vulnerability management tooling
• System-hardening practices
• PowerShell scripting
• Python scripting
• CMMC assessment activities
• NIST SP 800-171 control implementation

Location

• Rocky Hill, CT
• Albany, NY
• Remote

Work Type

• Remote
• On-site
• Hybrid

Experience Level

• 2 years of network design and installation experience
• 1 year of network design or installation plus 2 years of software development, help desk support, or hardware maintenance
• Equivalent combination of education and experience

Education Level

• Associate’s degree

About the Company

• Founded in 1991, ADNET Technologies is a SOC 2, Type II Compliant IT management and cybersecurity firm.
• ADNET works closely with clients to provide industry-leading service across Managed IT Services, Cybersecurity and Cloud.
• ADNET is distinguished by its human-centered approach to client engagements.
• Every application submitted through Workday is reviewed by a real person, not an AI.

Equal Opportunity

• Adnet Technologies, a New Charter Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer.
• Adnet Technologies recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.