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About the Role

LifeLabs is seeking a Lab Patient Technician responsible for the specimen collection process, from greeting patients through to preparation of specimens for transportation. This is an important role in patient care and our business, and will let you see the difference that you make in patients’ lives.

Responsibilities

• Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
• Perform phlebotomies, connect/disconnect holter monitors, and perform ECG tracings.
• Perform special test collections, such as medical/legal drug screens, paternity tests, and clinical trials, and complete related documentation.
• Maintain client relationships, including responding to inquiries and following up on requests.
• Complete data entry of required patient demographics, requisition information, and other information related to processing test results.
• Prepare specimens for transportation and testing.

Requirements

• Graduate of an approved Laboratory Assistant program or equivalent are preferred.
• Phlebotomy experience is an asset.
• ECG training or experience is an asset.
• Excellent communication skills.
• Good computer skills with a minimum typing speed of 40 wpm.
• Strong customer/patient service with the ability to relate to patients and clients even in stressful situations.
• Strong empathy, flexibility, adaptability to change, and problem solving skills.
• Ability to maintain the strictest standards of patient privacy and confidentiality.
• Flexibility to be able to work any shifts ranging between 6:45am-6:30pm (Monday-Friday) and 6:45am-2:00pm on Saturdays and Sundays.
• Ability to work in nearby PSC's within the region whenever operationally needed.

Skills

• Customer service
• Data entry
• Blood collection technique
• Phlebotomy
• ECG
• Communication
• Computer skills
• Typing speed of 40 wpm
• Patient privacy
• Confidentiality
• Empathy
• Flexibility
• Adaptability
• Problem solving

Location

• Regional

Work Type

• Temporary Part Time Regular
• Full-time

Experience Level

• Entry Level

Education Level

• Laboratory Assistant program graduate or equivalent preferred

Benefits

• Competitive coverage for employees and their families including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs including Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement
• Access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc.
• Optional health-related benefits.

About the Company

• LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems for over 50 years.
• We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
• We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online.
• More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
• At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
• We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach.
• LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve.
• We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

Equal Opportunity

• LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics.
• Pay programs are communicated regularly in an accessible and transparent manner.
• In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process.
• Vaccinations are highly encouraged at LifeLabs’.
• Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service.