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About the Role

We are currently hiring a Clinic Support Associate for immediate, long-term employment. This role involves managing front desk operations and assisting clinicians with patient care to ensure a smooth and welcoming experience for every patient. It's a hands-on role in a fast-growing field where you can make a real impact and grow with an expert team.

Responsibilities

• Greet and welcome patients and visitors with an upbeat attitude and warm, inviting smile, answering or directing inquiries and efficiently checking in patients.
• Deliver a high level of customer service by ensuring patient satisfaction, optimizing provider time, and maximizing treatment room utilization through accurate appointment scheduling.
• Manage scheduling operations with a focus on growth, including maximizing provider availability and treatment room usage.
• Maintain on-time patient flow by promptly notifying clinicians of patient arrivals, monitoring service delivery against the schedule, and alerting providers of any delays.
• Receive and process incoming faxes promptly.
• Perform accurate data entry into the Electronic Medical Record (EMR) system, including patient information, treatment plans, and updates.
• Generate reports, logs, and lists, including financial reconciliations and patient retention tracking.
• Ensure co-pays are tallied, reconciled, and manage credit extended to patients.
• Set up new and returning patient cases in Theraoffice, including obtaining and verifying demographic and insurance information.
• Contact treating physicians to obtain updated prescriptions for Occupational and Physical Therapy treatments and obtain Plans of Care, updating the system accordingly.
• Assist patients during therapy by applying heat packs, paraffin dips, helping into pools and onto equipment, monitoring exercise, and guiding through prescribed routines.
• Educate patients on proper equipment use and exercise techniques.
• Prepare patients for therapy treatments by providing comfort, assistance, and reassurance.
• Provide information to patients by answering questions, addressing concerns, and alleviating fears with empathy and professionalism.
• Maintain patient confidentiality and protect sensitive information in compliance with HIPAA guidelines and clinic policies.
• Maintain a safe, clean, and organized environment by complying with all procedures, rules, and regulations.
• Perform light cleaning duties including laundry, treatment table turnover, and garbage disposal.
• Prepare treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment for therapist access, assisting patients on equipment, and following prescribed protocols.
• Answer calls from physicians, hospitals, and patients, demonstrating exemplary customer service skills.
• Maintain physical therapy supplies inventory by monitoring stock levels, anticipating needs, placing and expediting orders, and verifying receipt of supplies.
• Perform other duties and assignments as required to support clinic operations and patient care.

Requirements

• Ability to work effectively within a team environment.
• Ability to quickly adapt to new programs.
• Ability to successfully complete in-service training.
• Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
• Ability to maintain a professional attitude and conduct in the welfare of patients.
• Ability to use logic and problem-solving skills to resolve issues.
• Ability to work independently under tight deadlines in a rapidly changing environment.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands.
• Must be able to seek supervisory assistance as appropriate.
• May be required to assist or find appropriate assistance to make accommodations for disabled individuals.

Skills

• Proficiency in Google Suite is required.
• Strong communication skills.
• Ability to interact professionally with customers, co-workers, and management.
• Ability to calmly and effectively resolve client concerns.
• Excellent interpersonal skills.
• Strong record-keeping and report-writing skills.
• Excellent time management and organizational skills.

Location

• Onsite

Work Type

• Full-time
• Long-term

Experience Level

• 1 year of medical office experience preferred
• 1 year of experience in a customer service-oriented role strongly preferred

Education Level

• High school diploma or GED is required.

Salary/Compensations

• USD 17 - USD 20 - hourly

About the Company

• Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company offering Physical, Occupational, Speech Therapy, Massage, and Acupuncture services.
• We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community.
• We are driven by our mission to continually invest in our people and offer the best workplace environment possible.