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About the Role
The Global VNOC Analyst is responsible for proactive monitoring across Workplace applications, services, and employee technology, utilizing tools like Nexthink and Datadog to identify degradation, assess impact, and coordinate response.
Responsibilities
- Help establish and maintain VNOC monitoring processes, runbooks, escalation paths, and operational standards.
- Configure and maintain Workplace-specific Datadog dashboards, monitors, alerts, and thresholds.
- Partner with service owners to onboard Workplace applications and services into Datadog and define meaningful service-health indicators.
- Use Nexthink to support proactive endpoint and employee-experience monitoring.
- Correlate telemetry across Datadog, Nexthink, ServiceNow, and other tools to assess impact and route issues.
- Support incident triage and coordination by creating or updating ServiceNow incidents, engaging resolver teams, tracking remediation, and validating recovery.
- Review monitoring and incident trends to reduce alert noise, improve runbooks, identify recurring issues, and recommend preventative or automation opportunities.
- Serve as an L2 operational escalation point for the global monitoring team and provide clear updates to technical teams, stakeholders, and leadership.
Requirements
- 5+ years of experience in technical operations, observability, service monitoring, incident management, or a related enterprise technology environment.
- Hands-on experience with Datadog or a comparable observability platform.
- Experience with Nexthink or another Digital Employee Experience / endpoint analytics platform preferred.
- Experience with ServiceNow or another enterprise ITSM platform.
- Strong analytical and problem-solving skills with experience interpreting monitoring data, alerts, service dependencies, and technical incidents.
- Strong communication skills and experience working cross-functionally with engineering teams, service owners, and support organizations.
- Ability to support a global operational environment, including after-hours or on-call participation for significant incidents as needed.
Skills
- Datadog
- Nexthink
- ServiceNow
- Microsoft 365
- Slack
- Zoom
- ITIL
Location
- Remote Commutable
Work Type
- Remote
- On-site collaboration as necessary
Experience Level
- 5+ years
Education Level
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience.
Salary/Compensations
- USD 90000 - USD 110000 - yearly
Benefits
- Health insurance
- Retirement plans
- Paid time off
About the Company
- VERSANT (Nasdaq: VSNT) is an industry-changing media and entertainment business with trusted brands that shape culture, inform audiences, and build lasting connections.
- Operates across four core markets: political news and opinion, business news and personal finance, golf, and sports and genre entertainment.
- Portfolio includes CNBC, MS NOW, USA Network, Golf Channel, Oxygen, E!, SYFY, Versant's sports division USA Sports, Fandango, Rotten Tomatoes, GolfNow and GolfPass.
Equal Opportunity
- VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
- If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].