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About the Role

The Client Services Associate provides exceptional office and mail services, delivering operational functions including mail processing, distribution, shipping/receiving, supply management, equipment maintenance, and front desk support. This role ensures the highest level of service to clients and employees while maintaining a professional company image.

Responsibilities

• Delivers 5-star customer service across all communication channels.
• Handles all aspects of inbound/outbound mail and packages, including sorting, tracking, notifying recipients, and distributing deliveries.
• Supports shipping/receiving operations and acts as the point of contact for mail/package inquiries.
• Performs daily maintenance on office equipment and submits work orders as needed.
• Services barista, pantry, kitchen, and meeting areas; assists with meeting room setups and light maintenance/cleaning tasks.
• Coordinates office moves and ensures common areas are clean and well-stocked with supplies.
• Assists with print/copy jobs and monitors equipment functionality.
• Proactively takes on tasks during downtime and builds strong working relationships.
• Maintains professionalism at all times and trains backup staff on procedures.
• Handles sensitive inquiries with discretion and provides front desk/reception coverage when required.

Requirements

• Ability to work assigned work hours determined by manager.
• Adhere to all policies and procedures required.
• Ability to handle multiple tasks simultaneously.
• Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.
• Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
• Required to maintain an overall professional appearance and attitude.

Skills

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills MS Office Suite experience.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Possesses ability to work independently and capable of completing projects.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.

Location

• Onsite

Work Type

• Full-time

Experience Level

• 1+ years prior work experience preferred

Education Level

• High School Diploma (or equivalent) required

Salary/Compensations

• $19—$21 CAD

Benefits

• Career Growth opportunities
• Learning & Development programs
• Employee recognition programs
• Paid Time Off (minimum 80 hours/calendar year for full time)
• Bonuses for employee and client referrals
• Medical, Dental, Vision
• HCFSA, DCFSA, HSA
• Commuter Transit and Parking Pre-Tax Plans
• Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
• Legal Program, Identify Theft Protection
• Pet Discounts, Pet Insurance
• Group Home and Auto Insurance
• EAP, Short Term Disability, Life Insurance
• Education Discounts
• 401k w/ matching
• Entertainment Discounts

About the Company

• SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
• We help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
• Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
• At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

Equal Opportunity

• SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
• SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.