Lead Customer Service Associate at SPS North America | CA | Rezi

Lead Customer Service Associate at SPS North America

Lead Customer Service Associate

SPS North America · CA

3 days ago

Lead Customer Service Associate

SPS North America · CA

3 days ago
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About the Role

This role is evolving and offers the opportunity to learn new skills, potentially uncovering other career opportunities within the company. Duties can be assigned by the immediate manager or client office manager.

Responsibilities

  • Able to lift boxes up to 50 pounds.
  • Physically able to move and prepare tables and chairs for events of 60+ people.
  • Answers phone calls, takes messages, and redirects them accordingly.
  • Directs visitors to the proper office locations and/or conference rooms.
  • Performs a variety of light clerical duties.
  • Creates new processes and suggests improvements to current processes to maximize operational efficiency.
  • Performs the initial rough and fine sorting of incoming mail in the mail room.
  • Scans all incoming mail, with the exception of personal packages.
  • Drafts communication notifications of incoming mail deliveries.
  • Sorts interoffice mail for redistribution.
  • Conducts mail runs at scheduled times throughout the day.
  • Delivers packages directly to employees during mail runs.
  • Obtains signatures upon delivery of packages.
  • Picks up ongoing packages upon request.
  • Processes outgoing packages (UPS, FedEx, and DHL) for couriers and pouch pick-up.
  • Coordinates messenger service requests.
  • Sorts and posts meter outgoing mail.
  • Keeps inventory of necessary kitchen/pantry items and office supplies.
  • Assists in moving/rearranging office furniture.
  • May be required to assist with light office moves, set up visiting offices, picture hanging, and file cabinet organization.

Requirements

  • Sound comprehension of hospitality skills.

Skills

  • Customer Service

Work Type

  • Full-time
  • Part-time
  • Temporary

Salary/Compensations

  • $23—$25 CAD

Benefits

  • Medical
  • Dental
  • Vision
  • HCFSA
  • DCFSA
  • HSA
  • Commuter Transit and Parking Pre-Tax Plans
  • Supplemental Life Insurance
  • Accident Insurance
  • Critical Illness
  • Hospital Indemnity
  • Legal Program
  • Identify Theft Protection
  • Pet Discounts
  • Pet Insurance
  • Group Home and Auto Insurance
  • EAP
  • Short Term Disability
  • Life Insurance
  • Education Discounts
  • 401k w/ matching
  • Entertainment Discounts
  • Paid Time Off: Minimum of 80 hours/calendar year for full-time employees.
  • Paid Time Off: Minimum of 1 hour for every 30 hours worked for part-time/temporary employees.
  • Bonuses are available for employee and client referrals.

About the Company

  • SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
  • Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
  • Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
  • At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

Equal Opportunity

  • SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
  • SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.