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About the Role
This Event and Commercial Operations Executive role supports the delivery and execution of sponsor and exhibitor contracts, ensuring seamless customer experiences while supporting revenue growth. The role focuses on enabling sales teams, optimizing customer onboarding, and driving retention through proactive engagement.
Responsibilities
- Create, manage and enhance the sales inventory to support sales revenue targets.
- Serve as a primary point of contact for sponsor/exhibit clients during onboarding and throughout their lifecycle.
- Develop and maintain client resources, including supplier database, exhibitor manual, onsite documentation, floor plans, FAQs, and health and safety & sustainability practices.
- Support the operational delivery of sponsorship agreements and execution of the exhibit floor.
- Manage branded assets, including collating requirements, placing orders, and overseeing deliveries.
- Assist in managing the commercial operations budget and maintaining profit margins.
- Collaborate with sales teams to identify upsell and cross-sell opportunities.
- Coordinate with event operations team members to resolve client issues.
- Support other core deliverables such as signage and catering.
- Attend and support other shows within fintech and Informa festivals.
Requirements
- Ideally at least 3 years working within the exhibition or conference industry.
- Ability to work in a high-performing, fast-paced environment.
- Works well within a team.
- Self-motivated, accountable and sets own goals.
- Efficient, pragmatic and detail-oriented.
- Superior organisation and prioritisation skills.
- Good communication skills and great customer service.
- Patient, calm and composed under pressure.
- Flexible, open-minded and adaptable.
- Office attendance is essential (current pattern is 3 days a week, subject to change).
- Alternative work hours will be required as necessary to support shows across different time zones.
Skills
- Customer-Centric Mindset
- Communication Skills
- Organization
- Project management
- Multitasking capabilities
- Problem-Solving
- Collaboration
- Adaptability
- Professional Fluency in Spanish (preferred)
Location
- 605 3rd Ave, New York
- Fort Lauderdale, Florida
Work Type
- In-person
- Remote
- Hybrid
Experience Level
- 3+ years in exhibition or conference industry
Salary/Compensations
- $60,000 - $70,000
Benefits
- Welcoming culture with in-person and online social events
- Charity day and colleague groups/networks
- Up to four days per year to volunteer with charity match funding
- Bespoke training and learning
- Mentoring platforms
- On-demand access to thousands of courses on LinkedIn Learning
- Support for internal job moves
- 15 days PTO rising to 20 after three years and 25 after six years
- 10 national holidays
- Birthday leave day
- Up to four weeks a year to work from anywhere
- 401k match
- Health, vision and dental insurance
- Parental leave
- ESPP offering company shares at a minimum 15% discount
- EAP assistance
- Mental health first aiders
- Free access to a wellness app
- Global awards and kudos programs
About the Company
- Part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries.
- Member of the FTSE 100.
- Purpose: to connect customers to information and people that help them know more, do more and be more.
- Runs around 800 events each year, creates digital platforms, and operates professional development programmes.
Equal Opportunity
- Informa champions energy and ambition and looks for colleagues who will roll their sleeves up, join in and help make things happen.
- Welcomes applications from candidates who may not meet every single listed skill or experience requirement.
- Provides reasonable adjustments or accommodations for candidates during the hiring process.
- Offers inclusive experiences and environments where all perspectives and backgrounds are welcomed.
- Formally an Equal Opportunities Employer, basing decisions on relevant qualifications and merit without discrimination.
- Does not discriminate on the basis of key characteristics and statuses protected by law.