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About the Role

As a Mobile Associate (MA) at Arch Telecom, you will be a brand ambassador, creating energy and excitement around our products and services. This learning role focuses on building customer relationships, uncovering needs, and recommending device and service solutions, preparing you for a promotion to Mobile Expert upon training completion.

Responsibilities

• Learn and build proficiency in customer service while providing a best-in-class customer experience and building loyalty.
• Help customers by exploring individual needs and providing hands-on demonstrations of the latest technology.
• Engage in side-by-side selling to find personalized solutions, including accessories and IoT devices.
• Guide customers through their purchasing experience with thoughtful questions and informative answers.
• Approach service and sales needs with patience, honesty, and empathy.
• Become proficient in using digital tools to demonstrate network coverage, plan benefits, and troubleshooting.
• Complete training on in-store experience, new skills, processes, systems, and reference resources.
• Build relationships with and partner with employees across channels to collectively own the customer experience and resolve issues.
• Successfully identify and handoff small business leads.
• Develop strong peer relationships and be accountable for the company's success.
• Provide first-class customer experience.

Requirements

• A strong desire to learn and master the skills required of customer advocates.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices.
• Ability to balance customer experience and performance goals.
• 6 months of customer service and/or sales experience, retail environment preferred.
• Must be at least 18 years of age.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25lbs.
• Reliable transportation.

Skills

• Customer service
• Sales
• Technology demonstration
• Relationship building
• Problem-solving
• Communication

Location

• New Hartford, NY

Work Type

• Full-Time
• Part-Time

Experience Level

• 6 months of customer service and/or sales experience

Education Level

• High school degree or GED

Salary/Compensations

• $16.00 - $30.00 Hourly

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• Culture of care & excellence
• Discounted T-Mobile Cell Phone Plan
• Health Benefits for Full Time Employees
• Monthly sales incentive programs, contests, rewards

About the Company

• A national Wireless Preferred Retailer for the #1 Mobile provider in the country, with over 200 retail stores across the U.S.
• In business since 1993, providing superior service and quality wireless products featuring the latest in technology.
• A recognized leader in the wireless retail industry, consistently delivering solutions and service that customers demand.

Equal Opportunity

• Diversity & Inclusion is a foundational principle of Arch Telecom.
• Embracing a diverse workforce is a significant contributor to our success.
• Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve.
• We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
• YOU BE YOU!