Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Director, Client Success (SUMMIT) role.
Rezi rewrites your resume against UiPath's job description. Free.
Tailor your resume to this Director, Client Success (SUMMIT) role.
Rezi rewrites your resume against UiPath's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Director, Client Success (SUMMIT) posting at UiPath — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Director, Client Success (SUMMIT) posting at UiPath — free, in seconds.
About the Role
UiPath is seeking an exceptional Director of Customer Success to lead and scale customer success operations across telecommunications, high-tech, media, and retail and consumer goods. This is a high-impact leadership role focused on building teams, driving portfolio performance, and serving as a strategic partner across Sales, Product, and Go-To-Market organizations. The role involves owning portfolio performance, proactively reducing systematic risk, and building high-performing teams to deliver measurable outcomes for strategic government customers.
Responsibilities
- Own and drive portfolio-level performance metrics including renewals, expansion, adoption, and customer health.
- Proactively identify and reduce systematic risk across the customer lifecycle.
- Operate with data-driven rigor using forecasting, probabilities, and path-to-plan analysis.
- Tie customer adoption directly to measurable revenue impact and business outcomes.
- Serve as a strategic partner across Sales, Product, and Go-To-Market teams.
- Build and maintain established cross-functional influence across the organization.
- Collaborate on deal construction and commercial activity.
- Drive alignment between customer success strategies and broader GTM initiatives.
- Build and scale high-performing Customer Success teams.
- Provide strong interpersonal coaching and mentorship to team members.
- Model unwavering accountability and ownership culture.
- Establish and communicate "what good looks like" across the organization.
- Champion customer- and team-oriented culture.
- Drive operational rigor and discipline across service delivery.
- Establish and maintain key operational standards for the business.
- Transform individual execution into broader packaged plays and new standards.
- Ensure consistent and articulate communication across all stakeholders.
Requirements
- Previous experience with formal people management and team leadership.
- Must be authorized to work in the US for this role.
- Proven track record in broad portfolio impact including renewals, saves, and adoption metrics.
- Experience with deal construction and commercial activity.
- Established cross-functional influence across Sales, Product, and GTM organizations.
- Strong interpersonal, coaching, and mentorship skills.
- Entrepreneurial mindset with tenacious execution capabilities.
- Articulate and consistent communication style.
- Customer- and team-oriented approach with ability to champion culture.
- Deep exposure to telecommunications, high-tech, media, and retail & consumer goods business landscapes.
- Understanding and usage of key industry solutions embedded in GTM strategy.
- Established relationships across marquee accounts.
- Examples of transforming individual execution into broader packaged plays or new organizational standards.
- Demonstrated ability to identify and establish operational excellence benchmarks.
- Experience operating in complex, highly technical renewal deal cycles.
- Success in This Role: Top-performing Directors of Customer Success, demonstrates portfolio-level outcomes through proactive risk management and data-driven decision making.
- Operate confidently in the "math" of forecasting and planning while maintaining deep customer relationships.
- Bring unique qualifications through their leadership approach, strength in Sales partnership, cross-functional influence, and expertise in business processes, solutioning, and strategic advisory credibility.
- Successful candidates will be able to articulate their top 3-5 immediate priorities, identify the biggest risks or gaps in the current state, and outline a clear 30/60/90-day execution plan to drive team alignment and portfolio priorities.
Skills
- People management
- Team leadership
- Portfolio impact
- Renewals
- Saves
- Adoption metrics
- Deal construction
- Commercial activity
- Cross-functional influence
- Interpersonal skills
- Coaching
- Mentorship
- Entrepreneurial mindset
- Execution
- Communication
- Customer-oriented approach
- Team-oriented approach
- Forecasting
- Data-driven decision making
- Business processes
- Solutioning
- Strategic advisory
Work Type
- Hybrid
- Office-based
- Remote
Experience Level
- Director
About the Company
- The people at UiPath believe in the transformative power of automation to change how the world works.
- We’re committed to creating category-leading enterprise software that unleashes that power.
- We need people who are curious, self-propelled, generous, and genuine.
- People who love being part of a fast-moving, fast-thinking growth company.
- People who care—about each other, about UiPath, and about our larger purpose.
Equal Opportunity
- We value a range of diverse backgrounds, experiences and ideas.
- We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes.
- Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights.