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About the Role
The Head of Agency Middle Office leads a team of Agency professionals, overseeing the agency function for diverse lending transactions where ING serves as Admin Agent. This role is the primary escalation point for complex agency matters, ensuring high-quality service delivery to borrowers, lenders, and internal stakeholders. It involves partnering with various departments to manage transaction execution, governance, risk oversight, and client service, while also developing the function through process enhancement, control framework development, team leadership, and scalable operating practices.
Responsibilities
- Lead the Agency Middle Office team, including direct management and ongoing development of team members, while overseeing ING Capital LLC’s Administrative Agency function.
- Serve as the primary escalation point and subject matter expert for complex agency matters, including amendments, waivers, consents, documentation interpretation, and lender approvals.
- Develop and support Agency personnel through staffing, training, performance management, workload prioritization, and succession planning.
- Build and maintain strong relationships with borrowers, lenders, legal counsel, consultants, and internal stakeholders, serving as a trusted partner throughout the transaction lifecycle.
- Maintain a centralized agency pipeline across sectors to support capacity planning and resource management.
- Drive process improvement, standardization, and innovative enhancements to improve efficiency and service delivery across the agency portfolio.
- Maintain strong risk controls and governance by ensuring compliance with legal documentation, internal policies, regulatory requirements, and LSTA agency market standards.
Requirements
- 8+ years of experience in an Agency Middle/Front Office role, preferably highly structured transactions.
- Proficiency in Microsoft Applications, Debt Domain, Loan IQ or other loan systems.
- Expertise in documentation review, lifecycle management, stakeholder coordination, & risk oversight.
- Proven leadership, communication, and organizational skills with the ability to develop teams, drive process improvements, manage complex priorities, and build strong relationships with internal and external stakeholders.
Skills
- Leadership
- Communication
- Organizational skills
- Process improvements
- Risk oversight
- Documentation review
- Lifecycle management
- Stakeholder coordination
Location
- New York
Work Type
- Hybrid work model
Experience Level
- 8+ years
Education Level
- Bachelor's degree required
- Advanced degree preferred
Salary/Compensations
- $164,000-209,000
- Eligible for participation in a discretionary bonus program
Benefits
- Comprehensive health benefits
- Generous 401k savings plan
- Competitive PTO
- Adoption, surrogacy, and fertility services
- Student debt assistance
- Subsidies for expenses associated with commuting and fitness
About the Company
- In the Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients.
- ING Americas follows a hybrid work model, allowing for in-office / work from home flexibility.
- ING Bank does not have a commercial banking license in the U.S. and therefore not permitted to conduct a commercial banking business in the U.S. Through its wholly owned subsidiary ING Financial Services LLC, and its affiliates, it offers a full array of wholesale products such as commercial lending and a full range of FM products and services.
Equal Opportunity
- ING is a committed equal opportunity employer.
- We welcome applicants of diverse backgrounds and hire without regard to race, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.
- We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities.
- Come as you are.