Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As an Online Sales Support Associate at Bob’s Discount Furniture, you’ll deliver world-class service through our online platforms, supporting guests with honesty, empathy, and enthusiasm. You’ll play a key role in driving our omni-channel success by engaging with customers via chat, phone, and email, guiding them through their online shopping journey from product discovery to purchase and post-sale support.

Responsibilities

Engage with customers via chat, phone, and email.
Guide customers through their online shopping journey.
Provide product discovery assistance.
Support customers through the purchase process.
Offer post-sale support.
Handle live chat and digital guest engagement.
Provide inbound phone and online sales support.
Manage online order entry, tracking, and status updates.
Explain product knowledge and features.
Resolve problems with empathy and efficiency.
Focus on metrics including AOV, NPS, closing ratio, and chat response times.

Requirements

Strong written and verbal communication skills.
Customer-first approach with a solution-oriented mindset.
Ability to handle multiple chat and phone interactions simultaneously.
High emotional intelligence and professional tone.
Willingness to work weekends, evenings, and holidays.
Online chat or virtual sales experience.
Background in phone-based sales or customer service.
Strong computer literacy and typing accuracy.
Familiarity with CRM tools and order management systems (e.g., BobSuite).
Tech-forward and quick to learn new platforms.
Ability to work independently and as part of a collaborative team.

Skills

Digital communication
Customer support
Live chat
Digital guest engagement
Inbound phone support
Online sales support
Written communication
Verbal communication
Online order entry
Order tracking
Order status updates
Product knowledge
Problem resolution
Metric focus
Computer literacy
Typing accuracy
CRM tools
Order management systems

Location

Remote

Work Type

Full-time
Hybrid

Experience Level

Entry Level

Salary/Compensations

$18.50 per hour (base pay, excluding commissions and bonuses)

Benefits

Competitive Hourly Pay + Commission Structure
National Health, Dental, and Vision Insurance
401(k) Profit Sharing Plan with generous company match
Paid Time Off: vacation, holidays, personal days, sick leave, and birthday.
Employer-paid Life Insurance with additional voluntary options
Tuition Reimbursement and Education Scholarships
Generous Employee Discount from Day 1
Bob’s Bail Out Program (early access to pay)
Bob’s Helping Hand Program for financial emergencies
Hays Perks discounts on hundreds of partner merchants

About the Company

Bob’s Discount Furniture is one of the leading omni-channel furniture retailers in the country with over 200 stores.
Committed to skills-based hiring, diverse perspectives, and an inclusive culture.
Fosters a positive, inclusive, and skill-driven workplace.
Core values include Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun.

Equal Opportunity

Bob’s Discount Furniture, Inc., provides equal employment opportunity to all employees and applicants for employment.
No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
Contact talentacquistionteam@mybobs.com for accommodation requests regarding website accessibility or assistance with the application process.