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About the Role

This position pairs deep platform engineering expertise with the thought leadership needed to bring AI into production operations. The person owns the build, hardening, patching, and lifecycle of the operating system and platform estate, and serves as the top escalation point for complex incidents — while simultaneously identifying where AI and automation can replace manual toil, reduce incident volume, and shorten recovery times. Success depends as much on change leadership as on engineering: shaping standards, winning stakeholder buy-in, and guiding 1st line operations through new AI-enabled ways of working without disrupting service levels.

Responsibilities

Packaging and hardening approved OS builds, management agent stacks, patch currency, and configuration standards across the estate
Identifying, piloting, and scaling AI/automation use cases for incident triage, root cause analysis, runbook execution, and predictive monitoring
Articulating an AI-for-operations vision, authoring white papers and R&D positions, staying ahead of emerging tooling
Driving organizational uptake of new practices, coaching 1st line teams, managing risk and resistance while protecting SLAs
Major incident leadership, RCA, and rigorous change control in a regulated production environment
Instrumenting and evidencing reductions in incident volume and MTTR from process redesign and automation
Translating requirements into physical builds, costed designs, and multi-workstream delivery plans
Scripting, configuration management, and pipeline-driven platform delivery
Authoring run books, technical policies, and AI governance/guardrails to document-control standards
Partnering with architecture, security, development, vendors, and the business to land change

Requirements

OS hardening, golden image packaging, patch management, agent stacks
Database performance monitoring, indexing, stored procedures, standby/replication, backup & recovery
SAN switch installs, disk consolidation/assignment, replication, storage standards
Routing, rule sets, port/NIC configuration, run book and config standards
Code review, design defect remediation, dev team interface
Monitoring, capacity planning, performance tuning, backup & recovery
Technical lead / SME point of escalation
Solution design & requirements definition
Multi-workstream implementation and project planning
Cost/design estimation and solution sign-off
Technical documentation, run books, standards & policy authoring
Vendor and third-party management
Cross-functional stakeholder collaboration
Team mentoring; deputizing for team manager
Continuous service improvement (CSI)
Risk and issue ownership
Technical R&D and white paper contribution

Skills

AI
Automation
Platform Engineering
Change Management
Incident Management
Problem Management
Change Control
Service Improvement
Solution Design
Infrastructure-as-Code
Scripting
Configuration Management
DevOps

Location

New York City, NY
San Francisco, CA
Los Angeles, CA
Irvine, CA
McLean, VA
Washington, DC
Ontario, Canada

Work Type

Hybrid
Work from anywhere for up to 8 weeks per year

Experience Level

Lead

Salary/Compensations

$117,700 USD - $218,600 USD (US Locations)
$102,200 USD - $189,800 USD (US Locations)
$118,200 CAD - $168,200 CAD (Ontario, Canada)

Benefits

Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance
Optional life and AD&D insurance
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Employee Stock Purchase Plan

About the Company

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions.
We serve professionals across legal, tax, accounting, compliance, government, and media.
Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.
Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments.
At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.
Join us and help shape the industries that move society forward.
We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.
Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Equal Opportunity

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law.
If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com.
Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations.
Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations.
More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com