Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a customer consulting generalist at PwC, you will analyze client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you will have the chance to work on a variety of assignments, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow.

Responsibilities

Analyse client needs.
Provide consulting services across different customer-related areas.
Offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction.
Apply a learning mindset and take ownership for your own development.
Appreciate diverse perspectives, needs, and feelings of others.
Adopt habits to sustain high performance and develop your potential.
Actively listen, ask questions to check understanding, and clearly express ideas.
Seek, reflect, act on, and give feedback.
Gather information from a range of sources to analyse facts and discern patterns.
Commit to understanding how the business works and building commercial awareness.
Learn and apply professional and technical standards, uphold the Firm's code of conduct and independence requirements.

Requirements

Start to establish your personal brand, paving the way to more opportunities.

Skills

Accepting Feedback
Active Listening
Business Case Development
Business Development
Business Expansion
Business Model Development
Business Transformation
Channel Partner Management
Communication
Customer Analysis
Customer Engagement
Customer Experience (CX) Strategy
Customer Insight
Customer Relationship Management
Customer Retention
Customer Service
Customer Strategy
Customer Success
Customer Transformation
E-Commerce
Emotional Regulation
Empathy
Go-to-Market Strategies
Inclusion

Experience Level

Intern/Trainee

About the Company

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives.