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About the Role

The Scheduler Lead provides critical operational leadership and governance for all scheduling activities supporting case studies. This role is accountable for ensuring accurate, timely, and efficient participant scheduling across all sites and geographies, aligned to volume targets, site capacity, and proctor availability. As a key leader, you will oversee scheduler teams, establish standardized processes, and serve as the primary escalation point for complex challenges, priority requests, and systemic capacity constraints. This role is vital to meeting service levels, maximizing utilization, and enabling the predictable delivery of case study volumes. The Scheduler Lead will also work with the Schedulers to develop strategic approaches for Schedulers in other locations to efficiently identify candidates for case studies and increase end user participation.

Responsibilities

Lead and coordinate day-to-day scheduling operations across all case study sites and participant types, including internal, external, and pilot groups.
Own scheduling governance, standards, and operating procedures to ensure consistent execution across different geographies and teams.
Partner with Proctor Leads, Site Leads, and Program Management to align participant scheduling plans with site capacity, proctor staffing, and forecasted demand.
Serve as the primary point of contact for complex scheduling issues, conflicts, high-priority requests, and rapid-turnaround collection needs.
Monitor and report on scheduling KPIs, including fill rates, utilization, no-shows, cancellations, and reschedule trends.
Drive initiatives to reduce scheduling friction, improve participant experience, and increase overall schedule reliability.
Ensure scheduler teams are trained, compliant with protocols, and equipped with the tools needed to support evolving study requirements.
Collaborate with recruiting, quality, and data teams to address systemic constraints impacting volume delivery or scheduling accuracy.
Provide structured coaching, feedback, and performance input for Scheduler team members in alignment with the staffing model.
Support planning activities for ramp-ups, pilots, and new site launches by defining scheduling assumptions and capacity models.

Requirements

Minimum 2 years of work experience
Expertise in capacity planning across multi-site operations.
Ability to align demand with operational constraints.
Proficiency in KPI tracking, reporting, and trend analysis.
Skilled in process definition, standardization, and governance.
Experience with participant scheduling systems and databases.
Strong team management and leadership capabilities.
Clear and confident communication with cross-functional stakeholders.
Ability to solve problems effectively under time and volume pressure.
Ability to balance participant experience with operational efficiency.
A coaching mindset dedicated to developing scheduler capability.

Skills

Advanced Scheduling
Workforce Alignment
Analytics
Process Design
System Knowledge
Operational Leadership
Stakeholder Communication
Decisive Problem-Solving
Strategic Balance
Mentorship

Location

San Francisco

Work Type

Onsite

Experience Level

Minimum 2 years of work experience

Salary/Compensations

$57.91 to $67.91

Benefits

Medical, dental, vision, and long-term disability coverage
401(k) plan
Paid time off

About the Company

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company.
Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities.
In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources.
Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Opportunity

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization.
As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values.
Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.
We believe that no one should be discriminated against because of their differences.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.
Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.