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About the Role

The Office Supervisor will assist in managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of an urgent care location. This role supports a patient-centric urgent care experience and ensures smooth day-to-day operations.

Responsibilities

• Manage site performance, including patient volume, registration delays, and post-discharge follow-up.
• Assist the Practice Manager in preparing the schedule for non-providers.
• Order medical supplies, medications, vaccinations, and office supplies.
• Open and close the site as required.
• Assist the Practice Manager with administrative and operational responsibilities.
• Build strong positive communication with providers and foster teamwork.
• Ensure staff professionalism, provide coaching, and manage staff development.
• Manage the team through interviewing, performance reviews, promotions, and discipline.
• Collaborate with HR on staff development plans and manage employee relations.
• Maintain patient confidentiality in accordance with policy, procedure, and HIPAA.
• Interact with patients and families at discharge, resolve disputes, and review satisfaction cards.

Requirements

• High School Diploma or GED required.
• Minimum 1 year of supervising or managing experience required.
• Ability to successfully multitask.
• Good computer skills (Microsoft Office programs).
• Exceptional communication skills.
• Comfortable with delivering constructive feedback and counseling management.
• BLS certification required at time of hire.
• Must work on-site.
• Directly manage site employees.

Skills

• Bilingual language skills
• Management
• Business operations
• Patient care
• Team leadership
• Communication
• Computer proficiency
• Microsoft Office

Location

• On-site

Work Type

• On-site
• Full-time

Experience Level

• Minimum 1 year of supervising or managing experience

Education Level

• High School Diploma or GED
• Bachelor’s degree in management, business or other applicable degree preferred

Salary/Compensations

• $22.00 - $25.00 per hour

Benefits

• Medical
• Dental
• Life
• Disability
• Vision
• FSA coverages
• 401k savings plan

About the Company

• Physician-led, patient-centric network committed to simplifying health care.
• Serves millions of patients through various entities including VillageMD, Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
• Innovating value-based care and leveraging integrated applications, population insights, and staffing expertise.
• Committed to ensuring all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Equal Opportunity

• Provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.