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About the Role

Design, implement, maintain, and troubleshoot secure infrastructure solutions for regulated client environments within a CMMC-accredited enclave supporting clients that process, store, or transmit Controlled Unclassified Information (CUI). This role involves partnering with various teams to deliver project, maintenance, and escalated support across Microsoft 365, Azure, on-premises servers and networks, backup and replication platforms, and CMMC-regulated environments.

Responsibilities

Manage on-premises and cloud environments, including software and hardware configuration, maintenance, troubleshooting, and documentation.
Complete project work, service tickets, routine maintenance, and escalated technical support both remotely and on-site.
Collaborate with the Design Team on the development, evaluation, and delivery of client scopes of work and quote specifications.
Develop and maintain strong expertise in Microsoft 365, Azure, network operating systems, servers, workstations, backup, email, and related network applications.
Maintain current and accurate documentation for implementations and changes to client infrastructure.
Maintain awareness of insider-threat indicators and follow CUI marking, handling, storage, and destruction requirements.
Follow enclave physical and logical access controls to safeguard CUI and enclave systems.
Configure, monitor, and maintain backup and replication routines; coordinate scheduled disaster recovery drills and maintain supporting documentation.
Partner with the Information Security team to remediate vulnerabilities and harden systems.
Provide timely, accurate status updates to clients, managers, engagement teams, and technical support vendors.
Serve as an escalation resource for difficult or complex technical issues and mentor junior Service Operations team members.
Follow New Charter and Service Operations policies, standard operating procedures, installation checklists, work-order requirements, and time-entry expectations.
Participate in the on-call rotation and provide scheduled or necessary off-hours support.
Maintain technical expertise through an agreed education and certification program and stay current on industry developments and emerging technologies.
Collaborate on law-enforcement-related projects when voluntarily elected.
Attend company and departmental meetings and communicate client issues, project status, scheduling concerns, risks, and resolutions.
Perform other related duties as assigned.

Requirements

Associate’s degree or at least 2 years of network design and installation experience; alternatively, 1 year of network design or installation plus 2 years of software development, help desk support, or hardware maintenance, or an equivalent combination of education and experience.
At least one industry certification.
Working knowledge of network applications and a network operating system, with demonstrated ability to assemble, configure, support, build, and maintain servers and workstations.
Working knowledge of NIST SP 800-171 and CMMC Level 2 practices, CUI marking and handling requirements, and enclave access-control procedures.
U.S. citizenship is required; dual citizenship is disqualifying.
Candidates must successfully complete a background check/personnel security screening consistent with NIST SP 800-171 personnel-security controls and be eligible for a U.S. Department of Defense security clearance.
Correctable vision and full hearing capability, including the ability to distinguish tones.
Ability to lift up to 70 pounds and stand and/or sit for up to 14 hours per day.
Ability to effectively speak, read, and write English.
Ability to perform physical field work, including work on ladders and in crawl spaces, attics, construction areas, professional office environments, and LAN/WAN rooms.
Availability for some evening and weekend work and overnight travel.
Valid driver’s license and reliable transportation to New Charter offices and client locations as required.
Ability to travel by commercial airline when necessary.
Ability to follow company dress policy.
Demonstrate New Charter’s core values at all times: Passion, Integrity, Accountability, Focus, and Professionalism.
Maintain excellent client relationships, professional communication, and productive working relationships with peers.
Complete projects, tasks, and responsibilities accurately and professionally while meeting applicable billable-hour expectations.
Maintain required industry certifications and document progress toward career goals and objectives.

Skills

Microsoft 365
Azure
NIST SP 800-171
CMMC Level 2
Controlled Unclassified Information (CUI) handling
Access control
Vulnerability management
Disaster recovery
Network operating systems
Servers
Workstations
Backup
Email
SIEM platforms
EDR/XDR platforms
Vulnerability management tooling
System-hardening practices
PowerShell scripting
Python scripting
CMMC assessment activities
NIST SP 800-171 control implementation

Location

Remote
On-site (with possibility of some travel, less than 10%)

Work Type

Remote
On-site
Hybrid

Experience Level

2 years of network design and installation experience
1 year of network design or installation plus 2 years of software development, help desk support, or hardware maintenance
Equivalent combination of education and experience

Education Level

Associate’s degree

Benefits

Growth and learning initiatives
Employee benefits
Company innovation

About the Company

At New Charter, we are building a caliber of business the IT industry hasn’t yet seen.
We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.
We are investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more.
We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening.
Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter.
Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies.
We’ve embraced the idea that every individual brings something special to the table.
Our foundation is based on the belief that each team member plays a crucial role in our collective success.
We're on a mission to make a difference, and we want you to be part of the story.
Let’s transform the world together and build a career that’s as unique as you are!
We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment.
Learn more here: Why New Charter.

Equal Opportunity

New Charter is committed to creating an inclusive environment and is proud to be an equal opportunity employer.
New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.