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About the Role

EQ is remaking banking to help Canadians get ahead, offering a wide variety of financial services. We challenge banking conventions with smarter, faster, and more connected financial experiences. This role is an opportunity to reshape how banking works for Canadians and businesses.

Responsibilities

• Accurately process financial transactions, including incoming and outgoing payments, affecting the mortgage and loan portfolio repayment schedule.
• Process incoming payments received via multiple methods.
• Run and reconcile transaction verification reports.
• Ensure daily incoming payment and returned payment files are processed on time and accurately.
• Process line of credit (LOC) cheques by completing review according to company guidelines and banking regulations.
• Decision to honour/dishonour LOC cheques.
• Post daily payment transactions, electronic (EFT) payments, and make detailed notes in all required systems.
• Attend to HELOC requests including reprocessing of payments, charging fees, and investigating disputed LOC cheques.
• Investigate and communicate with FI, IT, and other parties if issues arise and follow up for timely resolution.
• Accurately prepare reconciliation sheet for daily deposit and accounting.
• Post full payouts and principal paydowns accurately on the system of record.
• Calculate per diem interest in conjunction with receipt of payout funds and accurately identify shortfalls and overpayments requiring action.
• Liaise with a variety of internal departments to address any unique ad hoc issues that may arise.
• Escalate system issues appropriately to management and business analyst partners.
• Gather data and accurately prepare assigned departmental reports as required.

Requirements

• Complete a degree or diploma program in a related discipline.
• Minimum of 2-3 years’ experience in the mortgage industry.
• In-depth knowledge of cheque clearing and collection process.
• Ability to confidently make decisions regarding cheque clearing items.
• In-depth knowledge and understanding of company’s payment hierarchy rules and application.
• Strong math and analytical skills.
• Strong attention to detail.
• Ability to meet tight deadlines.
• Ability to balance multiple priorities simultaneously.
• Strong organization skills.
• Provides superior customer service to its internal and external customers.
• Team oriented.
• Ability to solve problems and propose solutions.
• Knowledge of various software including Word.
• Intermediate Excel skills are a must.
• Self-motivated with the ability to work with very little or no supervision.
• Must successfully complete a criminal background check and credit check.

Skills

• Word
• Excel

Location

• Toronto, ON

Work Type

• Hybrid

Experience Level

• 2-3 years

Education Level

• Degree or diploma

Benefits

• Competitive discretionary bonus
• Market leading RRSP match program
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top-up
• Generous vacation policy and personal days
• Virtual events to connect with colleagues
• Professional development and comprehensive Career Development program

About the Company

• EQ is remaking banking so every Canadian gets ahead, every day.
• Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
• We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
• EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™.
• EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

Equal Opportunity

• EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported.
• We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives.
• We’re equally committed to supporting your growth, both professionally and personally.
• We provide a barrier‑free recruitment process and work environment.
• If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.
• As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team.