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About the Role

This entry-level opportunity involves guiding customers through telecommunications solution setups, offering comprehensive, hands-on training. You will become an expert in Verizon's services and enrollment processes, focusing on accurate sign-ups and exceptional onboarding experiences.

Responsibilities

• Directly engage with prospective residential Verizon customers ready to sign up for services, providing clear guidance through final enrollment stages.
• Explain service terms, conditions, and pricing for Verizon’s comprehensive offerings with clarity and patience.
• Guide customers step-by-step through the digital and physical application and enrollment process, ensuring all necessary information is accurately captured.
• Precisely collect and enter customer data into designated digital systems, verifying accuracy and completeness.
• Verify customer eligibility and ensure all required documentation is obtained and compliant with Verizon and company guidelines.
• Process new service activations, upgrades, or transfers efficiently, confirming successful initiation of services.
• Address any final customer questions or concerns regarding their enrollment, providing reassuring and accurate information.
• Maintain meticulous, confidential records of all direct customer enrollments, interactions, and follow-up activities within CRM systems.
• Actively participate in daily team meetings, structured training sessions, and continuous coaching to enhance knowledge of Verizon products and enrollment protocols.
• Collaborate seamlessly with direct sales and customer service teams to ensure a smooth transition for the customer.
• Proactively identify and troubleshoot basic enrollment obstacles, escalating complex issues as needed.

Requirements

• Up to two years of experience in direct customer service, administrative support, retail, or roles requiring high attention to detail.
• Exceptional verbal communication skills, with the ability to convey detailed information clearly, patiently, and in an easy-to-understand manner.
• High degree of accuracy and meticulous attention to detail in data entry and form processing.
• Strong organizational skills and the ability to manage multiple enrollments efficiently.
• A proactive, customer-centric mindset with genuine empathy and a commitment to ensuring positive experiences.
• Proficiency in basic computer usage and a readiness to quickly learn CRM systems and digital enrollment platforms.
• Demonstrated ability to follow established processes and procedures precisely.
• Professional demeanor and integrity in handling sensitive customer information.

Skills

• Sales
• Customer Service
• Data Entry
• CRM Systems
• Communication
• Organization
• Attention to Detail

Location

• New York

Work Type

• Onsite

Experience Level

• Entry-level

Salary/Compensations

• Uncapped commissions

About the Company

• Opulence Management is built on a foundation of precision, accountability, and seamless customer experiences.
• We cultivate an environment where individuals are empowered to grow through hands-on mentorship, continuous learning, and a shared commitment to excellence.
• Our team thrives in a culture that values accuracy, celebrates efficient processes, and supports each member’s journey toward personal and professional success, all while partnering with industry leaders like Verizon.
• Opulence Management specializes in streamlining customer acquisition for premier brands like Verizon.
• Our dedicated enrollment program transforms complex service decisions into seamless onboarding experiences for wireless, internet, and smart home solutions.
• By combining operational precision with customer-centric communication, we ensure every new Verizon customer transitions from interest to activation with confidence.