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About the Role

The Residential Shift Supervisor will provide leadership and supervision for operational staff during their assigned shift, generating work schedules and assignments, and ensuring policies and procedures are enforced.

Responsibilities

• Assist the Director/SWS with work schedules and assignments for the operations staff.
• Monitor staff and assign tasks as necessary.
• Communicate with DHS vacancy control for placement of families.
• Provide appropriate crisis interventions.
• Provide direct supervision to Residential Specialist.
• Arrange for coverage for unscheduled absences and unexpected situations.
• Record and respond to incidents, client issues and complaints.
• Track client property and store in locked area as appropriate.
• Conduct periodic tours of the entire facility to ensure safety, security and cleanliness standards are met.
• Ensure daily census is monitored and correct; ensure Cares is updated daily.
• Perform weekly reconciliations to ensure all Metrocards are accounted for and being distributed according to policy.
• Supervise the delivery of program services such as intake, unit assignment and census data collection.
• Assist with intakes of new and returning clients, and submit them for approval and assignment.
• Keep records of safety, fire and building inspections, including fire drills.
• Other duties as assigned.

Requirements

• Minimum 1 year experience in a residential shelter.
• Bi-lingual, Mandarin preferred.
• Prior experience in the field of safety and working with at risk adults.
• Demonstrated sensitivity and experience with and/or knowledge of homelessness within disenfranchised communities including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance abuse and/or mental health issues.
• Experience working in a 24-hour residential facility, able to work with minimum supervision and as a team player.
• Must possess good writing and communication skills.
• Must be computer-literate and must have knowledge of Microsoft Office applications.
• Excellent written and verbal skills are required.
• Must have ability to be flexible with schedule as needed.
• Will be required to read printed and handwritten materials.
• Will be required to read information on computer screen.
• Will be required to use computer keyboard and mouse.
• Must be able to sit for extended periods of time.
• Must be able to enter information in digital forms and spreadsheets.
• Must be able to lift 10 pounds at times, occasionally reach and bend.
• May require occasional work outside established working hours, including evenings and weekends.

Skills

• Leadership
• Supervision
• Work scheduling
• Task assignment
• Crisis intervention
• Client relations
• Incident reporting
• Safety monitoring
• Security monitoring
• Cleanliness standards
• Census monitoring
• Data entry
• Record keeping
• Written communication
• Verbal communication
• Computer literacy
• Microsoft Office applications
• Flexibility

Experience Level

• Minimum 1 year experience in a residential shelter

Education Level

• High School Diploma or GED
• Bachelor’s degree preferred

Salary/Compensations

• $39,000 - $48,348.00

About the Company

• Founded in 1980, Urban Resource Institute (URI) is the nation’s largest provider of domestic violence shelter services and a leader in supporting homeless families.
• Operating 24 shelters across New York City, URI provides 3,700 beds nightly in purpose-built shelters that offer trauma-informed services including counseling, childcare, case management, and more.
• URI’s Justice Initiatives extend support beyond shelter, offering programs in economic empowerment, legal advocacy, youth prevention, and abusive partner intervention.
• URI also develops permanent affordable housing as part of its long-term commitment to safety, stability, and healing.

Equal Opportunity

• At URI we are committed to cultivating an inclusive work environment.
• We actively seek a diverse candidate pool and encourage candidates of all backgrounds and abilities to apply.
• At URI we offer equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.