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About the Role

The Housekeeping Manager oversees all aspects of the housekeeping department, ensuring the highest standards of cleanliness, organization, and guest satisfaction across the property. This leadership role requires strong operational skills, team management, and a hands-on approach to maintaining Warwick’s luxury standards.

Responsibilities

• Supervise and coordinate daily housekeeping operations across guest rooms, public areas, and back-of-house.
• Manage staffing schedules, training, and performance evaluations.
• Conduct inspections to ensure cleanliness and adherence to brand standards.
• Maintain inventory of linens, cleaning supplies, and equipment.
• Collaborate with Front Office and Maintenance teams to resolve guest issues promptly.
• Ensure compliance with health and safety regulations.
• Prepare departmental reports and manage housekeeping budget.

Requirements

• Ability to stand and walk for extended periods throughout the property.
• Ability to lift, push, and pull carts, linen bags, and cleaning equipment (up to 30–40 lbs).
• Ability to reach, bend, stoop, and kneel frequently during inspections and training.
• Ability to climb stairs and access various hotel areas, including guest rooms and service spaces.
• Ability to use hands and arms for handling supplies, operating equipment, and demonstrating tasks.
• Strong leadership, organizational, and communication skills.
• Ability to train, motivate, and manage a diverse team.
• Fluent in English; bilingual skills a plus.

Skills

• Opera PMS knowledge is highly beneficial for managing room status, coordinating with Front Office, and tracking guest requests.
• Familiarity with inventory software and Microsoft Office Suite (Excel, Word, Outlook).
• Ability to generate reports and analyze performance metrics.

Experience Level

• Minimum 2 years of supervisory or management experience in housekeeping.

Education Level

• High school diploma or GED required; hospitality or business degree preferred.

About the Company

• Warwick Hotels & Resorts is a global collection of over 50 luxury properties known for their elegance, prime locations, and exceptional hospitality.
• From New York to Bali, Warwick properties offer guests a refined experience with a personal touch.